Real Estate Resident Satisfaction Survey

Dear Resident,

At [Your Real Estate Company], we are committed to providing the highest quality of service and ensuring that your experience as a resident is exceptional. Your feedback is invaluable to us as we strive to continually improve our services and amenities. Please take a few moments to complete this survey honestly and thoroughly. Your responses will help us understand your needs and preferences better, allowing us to tailor our offerings to better serve you.

Section 1: General Information

Resident Name:	[Your Name]
Property Address:
Unit Number:
Move-in Date:	[Month, Day, Year]
How long have you been a resident at our property?	Less than 6 months 6 months to 1 year 1 to 2 years More than 2 years

Section 2: Property Management

1. How satisfied are you with the responsiveness of our property management team to maintenance requests?
   

• Very satisfied

• Satisfied

• Neutral

• Dissatisfied

• Very dissatisfied

2. Have your maintenance requests been addressed in a timely manner?
   

• Yes

• No

3. How would you rate the cleanliness and maintenance of the common areas (e.g., lobby, hallways, elevators, etc.)?
   

• Excellent

• Good

• Fair

• Poor

Section 3: Facilities and Amenities

4. Please rate the following facilities and amenities based on your satisfaction level:

   a. Fitness center

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

   b. Pool

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

   c. Clubhouse/Community room

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

   d. Parking facilities

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

   e. Laundry facilities

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

Section 4: Security and Safety

5. Do you feel safe within the community?

• Yes

• No

6. How would you rate the security measures in place (e.g., lighting, security patrols, gated access)?

   • Excellent

   • Good

   • Fair

   • Poor

Section 5: Communication

7. How satisfied are you with the communication from our management team regarding property updates, events, and policies?

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

8. What is your preferred method of communication for receiving property-related updates?

   • Email

   • Text message

   • Phone call

   • Notices posted in common areas

Section 6: Overall Satisfaction and Feedback

9. Overall, how satisfied are you with your experience as a resident at our property?

   • 5 - Very Satisfied

   • 4 - Satisfied

   • 3 - Neutral

   • 2 - Dissatisfied

   • 1 - Very Dissatisfied

10. Do you have any additional comments, suggestions, or concerns you would like to share with us?

Thank you for taking the time to complete this survey. Your input is greatly appreciated and will help us enhance the living experience for all residents.

Sincerely,

[Your Company Name]
[Your Company Address]
[Your Company Number]
[Your Company Email]
[Your Company Website]

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