Free Travel Agency Customer Satisfaction Evaluation Template
Travel Agency Customer
Satisfaction Evaluation
Please use this customer satisfaction evaluation to gauge the quality of service and overall experience provided by our agency. Complete the survey following each interaction or trip to help us continually improve our services.
Rating Scale: 1 = Poor / Very Unlikely, 5 = Excellent / Very Likely
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Question |
Rating |
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How satisfied were you with the booking process? |
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How well did our travel options meet your needs? |
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How satisfied were you with the customer service received? |
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How likely are you to recommend our services to others? |
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How well did the actual travel experience meet your expectations? |
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How responsive have we been to your questions or concerns during your travels? |
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Overall, how satisfied are you with our agency? |
Your feedback is invaluable in helping us understand what we are doing well and where we can improve. Thank you for helping us serve you better.
