Restaurant Complaint Resolution Letter
Restaurant Complaint Resolution Letter
Date: [Month Day, Year]
[Customer's Name]
[Customer's Address]
Dear [Customer's Name],
We are writing to address the recent experience you had at our restaurant, for which we sincerely apologize. It has come to our attention that the service you received did not meet the high standards we strive to maintain. We understand your frustration and appreciate your feedback, as it helps us improve continuously.
Upon receiving your complaint, we have conducted a thorough review with our team. We identified the issues that led to your dissatisfaction and have taken immediate corrective actions to ensure that such incidents do not recur. Our staff has been revisited on our service protocols and additional training is being conducted to reinforce our commitment to excellence.
As a gesture of goodwill, we would like to offer you a complimentary meal for your next visit. Please find the attached voucher, which you can present at the time of your reservation. We genuinely hope this will restore your faith in our restaurant and give us another opportunity to provide you with the superior dining experience you rightfully expect.
We value your patronage and hope to welcome you back soon.
Sincerely,
[Your Name]
[Your Job Title]
[Your Company Name]
