Free Training And Support Plan Template

Training and Support Plan

Written by: [Your Name]


I. Introduction:

A. Purpose

The purpose of this Training and Support Plan is to outline the training and support strategies for employees at [Your Company Name]. This plan will ensure staff are well-equipped with the knowledge and tools needed to perform their job functions effectively.

B. Scope:

This plan applies to all new employees joining [Your Company Name] starting from January 1, 2050.

II. Objectives:

This Training and Support Plan aims to:

  • Provide a structured training curriculum for new hires and existing staff.

  • Ensure continuous professional development through regular support.

  • Enhance employee satisfaction and productivity.

III. Training Program:

A. Overview

The training program is designed to cover all necessary skills and knowledge required for various roles within [Your Company Name]. Training sessions will be a mix of classroom instruction, online modules, and hands-on activities.

B. Modules

  • Module 1: Company Introduction and Policies

  • Module 2: Role-Specific Skills

  • Module 3: Customer Service Excellence

  • Module 4: Technology and Tools

C. Schedule

Training sessions will be conducted as per the following schedule:

Week 1:

Orientation

Activities

Day 1

Welcome session by [CEO/Manager Name]

Introduction to [Your Company Name] and its mission, vision, and values

Office tour and meet the team

Day 2

Overview of company policies and procedures

Introduction to company systems and tools

Day 3

Role-specific training

Introduction to department goals and key projects

Day 4

Interactive session on company culture and team-building activities

Q&A session with HR

Day 5

Initial assignment briefing and setting up workstations

Lunch with team members

Week 2:

Role-Specific Training

Activities

Day 6-10

Detailed training on job-specific tasks and responsibilities Hands-on practice and supervised work sessions

Feedback and progress review sessions with the manager

IV. Support Program:

A. Support Structures

To ensure continuous support, [Your Company Name] has established various support structures including:

  • On-the-job coaching and mentoring

  • Periodic performance reviews

  • Technical support helpline

B. Support Resources

Employees will have access to the following resources for support:

  • Support documentation

  • Online knowledge base

  • Helpdesk system

V. Evaluation and Feedback:

A. Training Evaluation

The effectiveness of the training program will be evaluated through:

  • Pre- and post-training assessments

  • Employee feedback forms

  • Performance metrics

B. Continuous Improvement

Based on evaluation results, the training and support programs will be regularly updated to meet evolving needs and standards within [Your Company Name].

VI. Conclusion:

The Training and Support Plan for onboarding new employees at [Your Company Name] is designed to ensure a seamless transition for new hires into their roles. By providing a structured schedule that covers essential aspects such as company policies, role-specific training, and integration into the company culture, we aim to set up new employees for success.


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