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Dynamic and results-oriented Insurance Customer Service Representative with a proven track record of delivering exceptional service in the insurance industry. Highly skilled in building rapport with clients, resolving inquiries efficiently, and ensuring customer satisfaction. Possesses a comprehensive understanding of insurance products and regulations, coupled with strong communication and problem-solving abilities.
Bachelor of Science in Business Administration
Pioneer Business School, 2054
Relevant coursework: Insurance Principles, Risk Management, Customer Relationship Management
High School Diploma
Riverview High School, 2050
Proficient in insurance industry practices, policies, and regulations
Exceptional customer service skills with a focus on client satisfaction
Strong communication abilities, both verbal and written
Skilled in handling inquiries, resolving issues, and providing solutions
Detail-oriented and able to multitask in a fast-paced environment
Proven ability to work collaboratively in a team setting
Successfully resolved 50+ customer inquiries daily, maintaining a high level of customer satisfaction.
Achieved a 15% increase in customer retention through proactive communication and problem-resolution strategies.
Received "Customer Service Excellence Award" for outstanding performance.
Completed "Insurance Fundamentals Certification" in 2050 to enhance knowledge and skills in insurance industry practices.
Technical Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with insurance industry software and databases
Interpersonal Skills:
Excellent communication and interpersonal abilities
Strong problem-solving and decision-making skills
Ability to work effectively in a team environment
Adaptability and resilience in challenging situations
Provided upon request.
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