Head Waitress Resume

Phone Number: [YOUR NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile

I. Professional Statement

Dedicated and experienced Head Waitress with a passion for providing exceptional customer service and ensuring smooth restaurant operations. Proven leadership skills, adept at managing a team, and committed to maintaining high standards of quality and efficiency in fast-paced environments.

II. Education

Bachelor of Science in Hospitality Management
Major: Hospitality Management
Graduation Year: [YEAR]
Relevant Coursework: Restaurant Operations, Customer Service Management

III. Professional Experience

Head Waitress

[CURRENT COMPANY NAME] | [LOCATION]
[MONTH YEAR] - PRESENT

• Led a team of 10 waitstaff, coordinating schedules and delegating tasks to ensure seamless service delivery.

• Implemented new customer service protocols, resulting in a 15% increase in customer satisfaction scores.

• Trained 5 new staff members in restaurant procedures and customer interaction techniques.

• Managed inventory levels and placed orders to ensure adequate supplies while minimizing waste.

• Collaborated with kitchen staff to streamline communication and improve order accuracy.

Waitress

[PREVIOUS COMPANY NAME] | [LOCATION]
[MONTH YEAR] - [MONTH YEAR]

• Provided attentive and personalized service to guests, ensuring a positive dining experience.

• Demonstrated expertise in menu items, making recommendations, and answering customer questions.

• Processed payments accurately and efficiently, handling cash and credit transactions.

• Maintained cleanliness and organization of dining areas, adhering to sanitation guidelines.

IV. Skills

Technical Skills

• POS Systems (Micros, Aloha)

• Inventory Management

• Order Processing

Interpersonal Skills

• Leadership

• Communication

• Problem-solving

V. Certifications

• ServSafe Food Handler Certification, National Restaurant Association

• CPR and First Aid Certification, American Red Cross

VI.Achievements

• Recognized as Employee of the Month 3 times for outstanding performance.

• Achieved a 20% increase in upselling of menu items through effective communication with customers.

• Successfully resolved 10 customer complaints, resulting in a 30% increase in customer retention.

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