Head Waitress Resume

Head Waitress Resume


Phone Number: [YOUR NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile


I. Professional Statement

Dedicated and experienced Head Waitress with a passion for providing exceptional customer service and ensuring smooth restaurant operations. Proven leadership skills, adept at managing a team, and committed to maintaining high standards of quality and efficiency in fast-paced environments.


II. Education

Bachelor of Science in Hospitality Management
Major: Hospitality Management
Graduation Year: [YEAR]
Relevant Coursework: Restaurant Operations, Customer Service Management


III. Professional Experience

Head Waitress

[CURRENT COMPANY NAME] | [LOCATION]
[MONTH YEAR] - PRESENT

  • Led a team of 10 waitstaff, coordinating schedules and delegating tasks to ensure seamless service delivery.

  • Implemented new customer service protocols, resulting in a 15% increase in customer satisfaction scores.

  • Trained 5 new staff members in restaurant procedures and customer interaction techniques.

  • Managed inventory levels and placed orders to ensure adequate supplies while minimizing waste.

  • Collaborated with kitchen staff to streamline communication and improve order accuracy.


Waitress

[PREVIOUS COMPANY NAME] | [LOCATION]
[MONTH YEAR] - [MONTH YEAR]

  • Provided attentive and personalized service to guests, ensuring a positive dining experience.

  • Demonstrated expertise in menu items, making recommendations, and answering customer questions.

  • Processed payments accurately and efficiently, handling cash and credit transactions.

  • Maintained cleanliness and organization of dining areas, adhering to sanitation guidelines.


IV. Skills

Technical Skills

  • POS Systems (Micros, Aloha)

  • Inventory Management

  • Order Processing

Interpersonal Skills

  • Leadership

  • Communication

  • Problem-solving


V. Certifications

  • ServSafe Food Handler Certification, National Restaurant Association

  • CPR and First Aid Certification, American Red Cross


VI.Achievements

  • Recognized as Employee of the Month 3 times for outstanding performance.

  • Achieved a 20% increase in upselling of menu items through effective communication with customers.

  • Successfully resolved 10 customer complaints, resulting in a 30% increase in customer retention.


Resume Template @ Template.net