Head Waitress Resume

Phone Number: [YOUR NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile

I. Professional Statement

Dedicated and experienced Head Waitress with a passion for providing exceptional customer service and ensuring smooth restaurant operations. Proven leadership skills, adept at managing a team, and committed to maintaining high standards of quality and efficiency in fast-paced environments.

II. Education

Bachelor of Science in Hospitality Management
Major: Hospitality Management
Graduation Year: [YEAR]
Relevant Coursework: Restaurant Operations, Customer Service Management

III. Professional Experience

Head Waitress

[CURRENT COMPANY NAME] | [LOCATION]
[MONTH YEAR] - PRESENT

Led a team of 10 waitstaff, coordinating schedules and delegating tasks to ensure seamless service delivery.

Implemented new customer service protocols, resulting in a 15% increase in customer satisfaction scores.

Trained 5 new staff members in restaurant procedures and customer interaction techniques.

Managed inventory levels and placed orders to ensure adequate supplies while minimizing waste.

Collaborated with kitchen staff to streamline communication and improve order accuracy.

Waitress

[PREVIOUS COMPANY NAME] | [LOCATION]
[MONTH YEAR] - [MONTH YEAR]

Provided attentive and personalized service to guests, ensuring a positive dining experience.

Demonstrated expertise in menu items, making recommendations, and answering customer questions.

Processed payments accurately and efficiently, handling cash and credit transactions.

Maintained cleanliness and organization of dining areas, adhering to sanitation guidelines.

IV. Skills

Technical Skills

POS Systems (Micros, Aloha)
Inventory Management
Order Processing

Interpersonal Skills

Leadership
Communication
Problem-solving

V. Certifications

ServSafe Food Handler Certification, National Restaurant Association
CPR and First Aid Certification, American Red Cross

VI.Achievements

Recognized as Employee of the Month 3 times for outstanding performance.

Achieved a 20% increase in upselling of menu items through effective communication with customers.

Successfully resolved 10 customer complaints, resulting in a 30% increase in customer retention.