Front Desk Security Guard Resume

Phone	[YOUR PHONE NUMBER]
Address	[YOUR ADDRESS]
LinkedIn Profile	https://www.linkedin.com/in/your_own_profile

I. Professional Summary

Highly vigilant and professional Front Desk Security Guard with over 8 years of experience in maintaining safety and security in hotel environments. Proven ability to manage high-stress situations and expertly handle security incidents ensuring a safe environment for guests and staff. Excellent interpersonal and communication skills aimed at delivering exceptional customer service.

II. Education

[UNIVERSITY NAME]

Bachelor of Science in Criminal Justice
Graduated: [Date]

III. Professional Experience

Front Desk Security Guard | [Current Company Name] | [Start Date]-Present

Maintained security and safety in the hotel using advanced surveillance systems and constant patrols, ensuring comprehensive coverage of all critical areas.

Responded promptly to emergencies, including medical situations and security breaches, ensuring guest and staff safety through quick and effective action.

Handled guest inquiries and provided excellent customer service while vigilantly monitoring the area for unusual activity, contributing to a welcoming and secure environment.

Prepared detailed incident reports and collaborated with local law enforcement when necessary, ensuring accurate documentation and effective resolution of incidents.

Trained new security staff on protocols and procedures, enhancing the overall security posture of the team.

Security Officer | [Previous Company Name] | [Start Date]-[End Date]

Conducted routine surveillance and patrolled premises to prevent unauthorized access and ensure safety, reducing incident rates by 15%.

Provided excellent front desk services, assisting guests with inquiries and maintaining a professional presence that enhanced guest satisfaction.

Resolved conflicts and handled difficult situations with tact and efficiency, successfully de-escalating potential threats without incident.

Assisted in the development and implementation of security policies and procedures, contributing to a safer and more secure environment.

IV. Skills

Surveillance and Monitoring: Proficient in the use of advanced CCTV and access control systems to maintain security.
Conflict Resolution: Skilled in de-escalating tense situations and resolving conflicts peacefully.
First Aid and Emergency Response: Certified in First Aid/CPR/AED, with hands-on experience in emergency medical response.
Customer Service: Strong ability to assist and interact with guests professionally, ensuring a positive experience.
Report Writing: Experienced in preparing detailed and accurate incident reports.
Attention to Detail: Highly observant and attentive, capable of identifying potential security risks and addressing them promptly.

V. Certifications

Certified Security Guard (CSG)
First Aid/CPR/AED Certification