IT Support Engineer Resume

---

Address: [Your Address]

Phone: [Your Phone Number]

LinkedIn: https://www.linkedin.com/in/your_own_profile

---

Career Objective

Highly skilled and motivated IT Support Engineer with a proven track record of effectively resolving technical issues and providing exceptional customer service. Seeking to utilize my expertise in troubleshooting, system administration, and network management in a dynamic IT environment.

Professional Experience

IT Support Engineer

[Current Company Name] | [Location]

[Month, Year] - Present

• Provided technical support to end-users, troubleshooting hardware and software issues efficiently.

• Installed, configured, and maintained desktops, laptops, printers, and other IT equipment.

• Managed user accounts and permissions in Active Directory and other authentication systems.

• Collaborated with cross-functional teams to implement IT projects and initiatives.

• Documented technical procedures and solutions for knowledge sharing and future reference.

IT Support Specialist

[Previous Company Name] | [Location]

[Month, Year] - [Month, Year]

• Provided frontline technical support to internal users, addressing inquiries and resolving technical issues promptly.

• Installed, configured, and upgraded software applications and operating systems.

• Managed user accounts and permissions in Active Directory and other authentication systems.

• Conducted regular system maintenance tasks, such as backups, updates, and patches.

• Assisted in the planning and implementation of IT projects, including network expansions and software rollouts.

• Maintained accurate records of IT assets and inventory, tracking hardware and software licenses.

Education

Bachelor of Science in Information Technology

[University Name] | [Location]

[Year of Graduation]

Certifications

• CompTIA A+

• Microsoft Certified: Windows 10

• Cisco Certified Entry Networking Technician (CCENT)

Technical Skills

• Operating Systems: Windows, macOS, Linux

• Hardware: Desktops, Laptops, Servers, Printers

• Networking: TCP/IP, DNS, DHCP, VPN

• Software: Microsoft Office Suite, Active Directory, VMware

• Troubleshooting: Hardware and Software Issues, Network Connectivity

Achievements

• Recognized for consistently delivering high-quality technical support to end-users.

• Successfully implemented system upgrades and migrations with minimal disruption to operations.

• Received positive feedback from colleagues and supervisors for strong problem-solving abilities.

Additional Information

• Fluent in English and proficient in Spanish.

• Strong interpersonal skills with the ability to effectively communicate technical information to non-technical users.

• Excellent time management and prioritization skills, with the ability to multitask and meet deadlines in a fast-paced environment.

• Proactive in staying updated with the latest technology trends and advancements through self-learning and professional development.

• Volunteer experience in teaching basic computer skills to underprivileged communities.

• Member of the Association of IT Professionals (AITP) and regularly attends industry conferences and workshops.

References

Available upon request.

Resume Templates @ Template.net