IT Support Engineer Resume

Address: [Your Address]

Phone: [Your Phone Number]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Career Objective

Highly skilled and motivated IT Support Engineer with a proven track record of effectively resolving technical issues and providing exceptional customer service. Seeking to utilize my expertise in troubleshooting, system administration, and network management in a dynamic IT environment.

Professional Experience

IT Support Engineer

[Current Company Name] | [Location]

[Month, Year] - Present

Provided technical support to end-users, troubleshooting hardware and software issues efficiently.
Installed, configured, and maintained desktops, laptops, printers, and other IT equipment.
Managed user accounts and permissions in Active Directory and other authentication systems.
Collaborated with cross-functional teams to implement IT projects and initiatives.
Documented technical procedures and solutions for knowledge sharing and future reference.

IT Support Specialist

[Previous Company Name] | [Location]

[Month, Year] - [Month, Year]

Provided frontline technical support to internal users, addressing inquiries and resolving technical issues promptly.
Installed, configured, and upgraded software applications and operating systems.
Managed user accounts and permissions in Active Directory and other authentication systems.
Conducted regular system maintenance tasks, such as backups, updates, and patches.
Assisted in the planning and implementation of IT projects, including network expansions and software rollouts.
Maintained accurate records of IT assets and inventory, tracking hardware and software licenses.

Education

Bachelor of Science in Information Technology

[University Name] | [Location]

[Year of Graduation]

Certifications

CompTIA A+
Microsoft Certified: Windows 10
Cisco Certified Entry Networking Technician (CCENT)

Technical Skills

Operating Systems: Windows, macOS, Linux
Hardware: Desktops, Laptops, Servers, Printers
Networking: TCP/IP, DNS, DHCP, VPN
Software: Microsoft Office Suite, Active Directory, VMware
Troubleshooting: Hardware and Software Issues, Network Connectivity

Achievements

Recognized for consistently delivering high-quality technical support to end-users.
Successfully implemented system upgrades and migrations with minimal disruption to operations.
Received positive feedback from colleagues and supervisors for strong problem-solving abilities.

Additional Information

Fluent in English and proficient in Spanish.
Strong interpersonal skills with the ability to effectively communicate technical information to non-technical users.
Excellent time management and prioritization skills, with the ability to multitask and meet deadlines in a fast-paced environment.
Proactive in staying updated with the latest technology trends and advancements through self-learning and professional development.
Volunteer experience in teaching basic computer skills to underprivileged communities.
Member of the Association of IT Professionals (AITP) and regularly attends industry conferences and workshops.

References

Available upon request.