Free IT Support Engineer Resume Template

IT Support Engineer Resume

Address: [Your Address]

Phone: [Your Phone Number]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Career Objective

Highly skilled and motivated IT Support Engineer with a proven track record of effectively resolving technical issues and providing exceptional customer service. Seeking to utilize my expertise in troubleshooting, system administration, and network management in a dynamic IT environment.

Professional Experience

IT Support Engineer

[Current Company Name] | [Location]

[Month, Year] - Present

  • Provided technical support to end-users, troubleshooting hardware and software issues efficiently.

  • Installed, configured, and maintained desktops, laptops, printers, and other IT equipment.

  • Managed user accounts and permissions in Active Directory and other authentication systems.

  • Collaborated with cross-functional teams to implement IT projects and initiatives.

  • Documented technical procedures and solutions for knowledge sharing and future reference.

IT Support Specialist

[Previous Company Name] | [Location]

[Month, Year] - [Month, Year]

  • Provided frontline technical support to internal users, addressing inquiries and resolving technical issues promptly.

  • Installed, configured, and upgraded software applications and operating systems.

  • Managed user accounts and permissions in Active Directory and other authentication systems.

  • Conducted regular system maintenance tasks, such as backups, updates, and patches.

  • Assisted in the planning and implementation of IT projects, including network expansions and software rollouts.

  • Maintained accurate records of IT assets and inventory, tracking hardware and software licenses.

Education

Bachelor of Science in Information Technology

[University Name] | [Location]

[Year of Graduation]

Certifications

  • CompTIA A+

  • Microsoft Certified: Windows 10

  • Cisco Certified Entry Networking Technician (CCENT)

Technical Skills

  • Operating Systems: Windows, macOS, Linux

  • Hardware: Desktops, Laptops, Servers, Printers

  • Networking: TCP/IP, DNS, DHCP, VPN

  • Software: Microsoft Office Suite, Active Directory, VMware

  • Troubleshooting: Hardware and Software Issues, Network Connectivity

Achievements

  • Recognized for consistently delivering high-quality technical support to end-users.

  • Successfully implemented system upgrades and migrations with minimal disruption to operations.

  • Received positive feedback from colleagues and supervisors for strong problem-solving abilities.

Additional Information

  • Fluent in English and proficient in Spanish.

  • Strong interpersonal skills with the ability to effectively communicate technical information to non-technical users.

  • Excellent time management and prioritization skills, with the ability to multitask and meet deadlines in a fast-paced environment.

  • Proactive in staying updated with the latest technology trends and advancements through self-learning and professional development.

  • Volunteer experience in teaching basic computer skills to underprivileged communities.

  • Member of the Association of IT Professionals (AITP) and regularly attends industry conferences and workshops.

References

Available upon request.

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