Network Support Engineer Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Professional Summary

Highly motivated and experienced Network Support Engineer with over [X] years of experience in providing technical assistance and support for network systems. Adept at diagnosing and resolving complex network issues, enhancing system performance, and ensuring optimal network functionality. Proven ability to work effectively in high-pressure environments and deliver solutions promptly to minimize downtime.

Possesses excellent communication and interpersonal skills, facilitating seamless collaboration with team members and clients alike. Committed to staying abreast of the latest technological advancements and implementing best practices to secure and optimize network operations. Seeking an opportunity to leverage my skills and experience to contribute to the success of a forward-thinking organization.

Skills and Competencies

Proficient in network troubleshooting and issue resolution
Experience with network monitoring and performance optimization tools such as SolarWinds and Wireshark
Strong understanding of TCP/IP, DNS, DHCP, and related networking protocols
Hands-on experience with Cisco routers, switches, and firewalls
Strong analytical and problem-solving skills
Excellent communication and teamwork abilities
Knowledge of network security principles and practices
Ability to manage and prioritize multiple tasks effectively

Professional Experience

Network Support Engineer

[CURRENT COMPANY NAME], [CITY, STATE]
[START DATE] - Present

Improved network performance by resolving technical issues.

Used network monitoring tools to track performance and spot issues.

Worked with team and clients to create network solutions.

Provided tech support and training to ensure smooth operations.

Maintained up-to-date documentation of network configurations and changes.

Junior Network Engineer

[PREVIOUS COMPANY NAME], [CITY, STATE]
[START DATE] - [END DATE]

Assisted in the installation and configuration of network equipment.

Performed routine maintenance and updates to network systems.

Monitored network traffic and security alerts to detect and mitigate threats.

Provided first-level support to end-users and escalated issues as necessary.

Joined team meetings to discuss network strategies and improvements.

Education

Bachelor of Science in Computer Science

[UNIVERSITY NAME], [CITY, STATE]

Graduated: [MONTH, YEAR]

Relevant Coursework: Network Security, Advanced Networking, Systems Administration
Graduated with Honors: GPA 3.8

Certifications

Certified Network Associate (CCNA) - 2055
CompTIA Network+ - 2054
Certified Information Systems Security Professional (CISSP) - 2053

Technical Proficiencies

Networking Protocols: TCP/IP, DNS, DHCP, OSPF, BGP
Hardware: Cisco Routers, Switches, Firewalls
Tools: Wireshark, SolarWinds, Nagios, PRTG Network Monitor
Operating Systems: Windows Server, Linux, MacOS