Customer Service Supervisor Resume
Customer Service Supervisor Resume
Address: [YOUR ADDRESS]
Phone Number: [YOUR PHONE NUMBER]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Objective
Dynamic and results-oriented Customer Service Supervisor with [X] years of experience in leading diverse teams to deliver exceptional customer service experiences. Seeking to leverage expertise in retail, hospitality, call center, and e-commerce environments to contribute to the success of a forward-thinking organization.
Professional Experience
Customer Service Supervisor
[Current Company Name], [Location]
[Month Year] - Present
Led a team of 15 representatives in delivering high-quality service
Developed strategies to enhance customer satisfaction
Conducted performance evaluations and provided feedback
Collaborated with cross-functional teams to resolve issues
Monitored service metrics and recommended improvements
Customer Service Team Leader
[Previous Company Name], [Location]
[Dates of Employment]
Supervised a team of 20 associates in a busy call center
Implemented training programs to improve first-call resolution rates
Managed escalations and resolved complex inquiries
Fostered positive team culture through communication and recognition
Education
Bachelor of Business Administration (BBA)
[University Name]
[Graduation Year]
Relevant coursework:
Customer Relationship Management
Operations Management
Business Communication
Skills
-
Leadership and team management
-
Customer service excellence
-
Conflict resolution
-
Performance evaluation
-
Data analysis
-
Process optimization
-
Communication skills
-
Microsoft Office Suite proficiency
Certifications
-
Certified Customer Service Supervisor (CCSS), Customer Service Institute
-
Six Sigma Green Belt Certification, International Six Sigma Institute
-
Certified Leadership Development Coach (CLDC), Leadership Institute
Additional Training
-
Advanced Leadership Development Program, Leadership Institute
-
Effective Communication Skills Workshop, Communication Excellence Inc.
Languages
-
Fluent in English
-
Proficient in Spanish
Professional Affiliations
-
Member, National Customer Service Association
-
Member, American Management Association
