Customer Service Supervisor Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Objective

Dynamic and results-oriented Customer Service Supervisor with [X] years of experience in leading diverse teams to deliver exceptional customer service experiences. Seeking to leverage expertise in retail, hospitality, call center, and e-commerce environments to contribute to the success of a forward-thinking organization.

Professional Experience

Customer Service Supervisor
[Current Company Name], [Location]
[Month Year] - Present

Led a team of 15 representatives in delivering high-quality service

Developed strategies to enhance customer satisfaction

Conducted performance evaluations and provided feedback

Collaborated with cross-functional teams to resolve issues

Monitored service metrics and recommended improvements

Customer Service Team Leader
[Previous Company Name], [Location]
[Dates of Employment]

Supervised a team of 20 associates in a busy call center

Implemented training programs to improve first-call resolution rates

Managed escalations and resolved complex inquiries

Fostered positive team culture through communication and recognition

Education

Bachelor of Business Administration (BBA)
[University Name]
[Graduation Year]

Relevant coursework:

Customer Relationship Management

Operations Management

Business Communication

Skills

Leadership and team management
Customer service excellence
Conflict resolution
Performance evaluation
Data analysis
Process optimization
Communication skills
Microsoft Office Suite proficiency

Certifications

Certified Customer Service Supervisor (CCSS), Customer Service Institute
Six Sigma Green Belt Certification, International Six Sigma Institute
Certified Leadership Development Coach (CLDC), Leadership Institute

Additional Training

Advanced Leadership Development Program, Leadership Institute
Effective Communication Skills Workshop, Communication Excellence Inc.

Languages

Fluent in English
Proficient in Spanish

Professional Affiliations

Member, National Customer Service Association
Member, American Management Association