Front Desk Supervisor Resume
Front Desk Supervisor Resume
Address: [YOUR ADDRESS]
Phone Number: [YOUR PHONE NUMBER]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Objective
Dedicated and personable Front Desk Supervisor with [X] years of experience in the hospitality industry. Proven track record of delivering exceptional guest service and optimizing front desk operations. Seeking to leverage leadership skills and industry knowledge to contribute to the success of a reputable hotel, motel, resort, or similar establishment.
Professional Experience
Front Desk Supervisor
[Current Company Name], [Location]
[Month Year] - Present
Supervised front desk agents to ensure exceptional guest service.
Conducted training sessions to enhance staff performance.
Managed check-in/check-out processes and resolved guest issues promptly.
Oversaw room reservations, inventory management, and billing procedures.
Collaborated with departments to coordinate guest services.
Front Desk Agent
[Previous Company Name], [Location]
[Dates of Employment]
Provided excellent customer service and handled reservations.
Processed check-ins and check-outs efficiently.
Assisted with room allocation and resolved guest concerns.
Maintained cleanliness and organization of the front desk area.
Collaborated with team members to deliver a seamless guest experience.
Education
Bachelor of Science in Hospitality Management
[University Name]
[Graduation Year]
Relevant Coursework:
Hospitality Operations Management
Guest Relations and Customer Service
Revenue Management in Hospitality
Hotel and Resort Marketing
Food and Beverage Management
Skills
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Excellent leadership and interpersonal skills
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Proficient in hotel management software (e.g., Opera, Fidelio)
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Strong communication and problem-solving abilities
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Attention to detail and ability to multitask in a fast-paced environment
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Knowledge of hospitality industry standards and best practices
Certifications
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Certified Hospitality Supervisor (CHS)
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CPR and First Aid Certified
Additional Training
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Customer Service Excellence Workshop
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Conflict Resolution Training
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Time Management Seminar
Languages
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Fluent in English and Spanish
Professional Memberships
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Member, American Hotel & Lodging Association
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Member, Hospitality Management Society
