Front Desk Supervisor Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Objective

Dedicated and personable Front Desk Supervisor with [X] years of experience in the hospitality industry. Proven track record of delivering exceptional guest service and optimizing front desk operations. Seeking to leverage leadership skills and industry knowledge to contribute to the success of a reputable hotel, motel, resort, or similar establishment.

Professional Experience

Front Desk Supervisor

[Current Company Name], [Location]
[Month Year] - Present

Supervised front desk agents to ensure exceptional guest service.

Conducted training sessions to enhance staff performance.

Managed check-in/check-out processes and resolved guest issues promptly.

Oversaw room reservations, inventory management, and billing procedures.

Collaborated with departments to coordinate guest services.

Front Desk Agent

[Previous Company Name], [Location]
[Dates of Employment]

Provided excellent customer service and handled reservations.

Processed check-ins and check-outs efficiently.

Assisted with room allocation and resolved guest concerns.

Maintained cleanliness and organization of the front desk area.

Collaborated with team members to deliver a seamless guest experience.

Education

Bachelor of Science in Hospitality Management
[University Name]
[Graduation Year]

Relevant Coursework:

Hospitality Operations Management

Guest Relations and Customer Service

Revenue Management in Hospitality

Hotel and Resort Marketing

Food and Beverage Management

Skills

Excellent leadership and interpersonal skills
Proficient in hotel management software (e.g., Opera, Fidelio)
Strong communication and problem-solving abilities
Attention to detail and ability to multitask in a fast-paced environment
Knowledge of hospitality industry standards and best practices

Certifications

Certified Hospitality Supervisor (CHS)
CPR and First Aid Certified

Additional Training

Customer Service Excellence Workshop
Conflict Resolution Training
Time Management Seminar

Languages

Fluent in English and Spanish

Professional Memberships

Member, American Hotel & Lodging Association
Member, Hospitality Management Society