Front Desk Supervisor Resume Template
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Front Desk Supervisor Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Objective

Dedicated and personable Front Desk Supervisor with 7 years of experience in the hospitality industry. Proven track record of delivering exceptional guest service and optimizing front desk operations. Seeking to leverage leadership skills and industry knowledge to contribute to the success of a reputable hotel, motel, resort, or similar establishment.

Professional Experience

Front Desk Supervisor

Front Desk Supervisor Prestige Grand Hotel, New York, NY
January 2060 - Present

  • Supervised front desk agents to ensure exceptional guest service.

  • Conducted training sessions to enhance staff performance.

  • Managed check-in/check-out processes and resolved guest issues promptly.

  • Oversaw room reservations, inventory management, and billing procedures.

  • Collaborated with departments to coordinate guest services.

Front Desk Agent

Cityscape Hotel, Brooklyn, NY
June 2056 - December 2059

  • Provided excellent customer service and handled reservations.

  • Processed check-ins and check-outs efficiently.

  • Assisted with room allocation and resolved guest concerns.

  • Maintained cleanliness and organization of the front desk area.

  • Collaborated with team members to deliver a seamless guest experience.

Education

Bachelor of Science in Hospitality Management

New York University
Graduated: 2056

Relevant Coursework:

  • Hospitality Operations Management

  • Guest Relations and Customer Service

  • Revenue Management in Hospitality

  • Hotel and Resort Marketing

  • Food and Beverage Management

Skills

  • Excellent leadership and interpersonal skills

  • Proficient in hotel management software (e.g., Opera, Fidelio)

  • Strong communication and problem-solving abilities

  • Attention to detail and ability to multitask in a fast-paced environment

  • Knowledge of hospitality industry standards and best practices

Certifications

  • Certified Hospitality Supervisor (CHS)

  • CPR and First Aid Certified

Additional Training

  • Customer Service Excellence Workshop

  • Conflict Resolution Training

  • Time Management Seminar

Languages

  • Fluent in English and Spanish

Professional Memberships

  • Member, American Hotel & Lodging Association

  • Member, Hospitality Management Society

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