Patient Access Supervisor Resume

Phone: [Your Phone Number]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Address: [Your Address]

Professional Summary

Experienced healthcare professional with [Number] years of expertise in healthcare administration, specializing in patient access management. Proven track record of optimizing patient access processes, including registration, scheduling, and insurance verification, to enhance operational efficiency and patient satisfaction. Skilled in leading and motivating teams to achieve excellence while ensuring compliance with regulatory standards. Dedicated to driving continuous improvement initiatives and maintaining the highest standards of quality in patient care delivery. Eager to leverage leadership skills and industry knowledge to excel as a Patient Access Supervisor within your healthcare facility.

Professional Experience

Patient Access Supervisor

[Current/Recent Employer Name] | [Location]

[Month Year] - Present

Managed patient registration processes, accurately capturing and verifying demographic and insurance information.
Implement efficient workflows to optimize patient flow and minimize wait times.
Lead a team of 12 representatives, ensuring high performance and adherence to protocols.
Collaborate with clinical departments to resolve access issues and enhance patient experience.
Conduct regular audits for data accuracy and regulatory compliance.
Develop and deliver training programs for staff skill enhancement.

Patient Access Representative

[Previous Employer Name] | [Location]

[Month Year] - [Month Year]

Handle patient registration and verify demographic and insurance information.
Address inquiries regarding access, billing, and insurance coverage.
Coordinate with clinical staff for seamless admissions and discharges.
Maintain strict confidentiality and HIPAA compliance in handling patient data.
Utilize EHR systems for accurate documentation and tracking.
Contribute to hospital-wide quality improvement initiatives.

Education

Bachelor's Degree in Healthcare Administration,

[University Name] – [Location]
Graduated: [Month Year]

Certifications

Certified Healthcare Access Manager (CHAM)
CPR Certification

Skills

Proficient in healthcare administration software, including Epic Systems and Cerner
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Attention to detail and accuracy in data entry and record-keeping
Knowledge of healthcare regulations and compliance requirements
Ability to work effectively in a fast-paced and dynamic healthcare environment
Proven problem-solving skills in resolving complex patient access issues.
Excellent conflict resolution skills, able to handle difficult situations with professionalism and empathy

Additional Information

Fluent in Spanish
Volunteer experience at a local community health clinic, assisting with patient intake and education
Member of the National Association of Healthcare Access Management (NAHAM)
Flexible schedule, able to work evenings and weekends as needed