Front Office Supervisor Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Objective

I am a dedicated and experienced Front Office Supervisor with [X] years of experience in managing front desk operations within upscale hotels. I am now seeking an opportunity to contribute my leadership skills and strong customer service orientation to a dynamic and thriving hospitality team.

Professional Experience

Front Office Supervisor

[CURRENT COMPANY NAME], [LOCATION]

[MONTH YEAR] - Present

Led a team of 12 front desk agents, ensuring top guest service and efficient operations.

Managed daily operations: check-ins, check-outs, reservations, and guest queries.

Trained new staff on hotel procedures, customer service, and PMS.

Resolved guest issues quickly and ensured high satisfaction.

Worked with other departments for seamless guest experiences.

Front Desk Agent

[PREVIOUS COMPANY NAME], [LOCATION]

[DATES OF EMPLOYMENT]

Offered friendly customer service during all guest interactions.

Managed reservations and maintained accurate records using Opera PMS.

Resolved guest complaints promptly to enhance guest satisfaction.

Contributed to high occupancy rates through effective room management.

Education

Bachelor of Science in Hospitality Management
[UNIVERSITY NAME]

Graduated: [YEAR]

Relevant Coursework:

Hospitality Operations Management

Customer Service Excellence in Hospitality

Revenue Management in Hospitality

Hotel and Resort Administration

Tourism and Destination Management

Achievements

Recognized for consistently achieving high guest satisfaction scores (average rating of 95%) during tenure as Front Office Supervisor.
Awarded "Employee of the Month" 6 times for outstanding performance and dedication to guest service excellence.

Skills

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficient in property management systems (PMS) such as Opera and Fidelio.
Ability to handle guest complaints and resolve issues diplomatically.
Detail-oriented with strong organizational skills.

Certifications

Certified Front Desk Manager (CFDM) - American Hotel & Lodging Association
Certified Hospitality Supervisor (CHS) - Hospitality Industry Professionals Network
CPR and First Aid Certification - American Red Cross

Professional Affiliations

Member of the American Hotel & Lodging Association (AHLA)
Hospitality Industry Professionals Network (HIPN)