Customer Service Call Log
Customer Service Call Log
Prepared by: [YOUR NAME]
Date: [DATE]
The Customer Service Call Log is used to systematically record details of customer interactions for effective tracking and resolution of issues. It helps ensure all reported problems are documented, their resolution status is monitored, and necessary follow-up actions are identified. This log aids in maintaining high-quality customer service and provides valuable data for improving service processes.
|
Date & Duration |
Caller Name |
Caller Contact Information |
Issue Reported |
Follow-Up Actions |
|---|---|---|---|---|
|
2024-07-23, 15 mins |
Jane Smith |
(555) 123-4567 |
Billing error on account |
Sent confirmation email to customer. |
|
2024-07-23, 25 mins |
John Doe |
(555) 234-5678 |
Service outage in area |
Scheduled a technician visit. |
|
2024-07-22, 10 mins |
Emily Johnson |
(555) 345-6789 |
Incorrect product received |
Issued a refund and sent replacement. |
|
2024-07-22, 20 mins |
Michael Brown |
(555) 456-7890 |
Difficulty accessing account |
Assigned to senior support team. |
|
2024-07-21, 12 mins |
Sarah White |
(555) 567-8901 |
Website login issues |
Provided troubleshooting steps. |
Notes
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Accuracy: Ensure all information is recorded accurately and completely.
-
Timeliness: Update the log as soon as possible after each call to maintain accurate records.
-
Clarity: Use clear and concise language to describe the issue and resolution status.
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Confidentiality: Handle customer information with confidentiality and in compliance with data protection policies.
