Front Desk Receptionist Criteria

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Prepared by: [Your Name]

Date: [Date]

Introduction

The Front Desk Receptionist plays a pivotal role in creating a positive first impression for visitors and clients. This position requires a blend of customer service, organizational skills, and technical proficiency. The criteria outlined below are designed to ensure that candidates meet the essential qualifications and are well-suited to fulfill the responsibilities of this role.

Purpose

The purpose of this criteria document is to guide the hiring process for the Front Desk Receptionist position by setting clear and measurable expectations for job candidates. By defining specific criteria and assigning weights to each, we aim to identify candidates who possess the necessary skills, experience, and attributes to excel in this role.

Scope

This document applies to the evaluation of candidates for the Front Desk Receptionist position. It encompasses the qualifications, skills, and attributes required for effective performance in this role. The criteria apply to all stages of the hiring process, including resume screening, interviews, and final selection.

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Criteria	Description	Weight	Rating (1-5)
Experience	At least 2 years in a similar role. Corporate experience preferred.	20%
Education	High school diploma required. Additional certifications are a plus.	10%
Technical Skills	Proficiency in MS Office and office equipment.	15%
Communication Skills	Strong verbal and written communication.	15%
Customer Service	Excellent customer service with a professional demeanor.	20%
Organizational Skills	Ability to handle tasks like scheduling and data entry.	10%
Problem-Solving	Effective at solving problems and staying calm under pressure.	5%
Time Management	Ability to prioritize and meet deadlines.	5%
Interpersonal Skills	Works well in a team and maintains positive relationships.	5%
Professional Appearance	Adheres to the company dress code and maintains a professional appearance.	5%

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Evaluation Process

1. Resume Screening: Initial assessment based on experience, education, and technical skills.

2. Interview: In-depth evaluation of communication skills, customer service, organizational abilities, and problem-solving skills.

3. Skills Assessment: Practical tests to gauge technical proficiency and time management.

4. Reference Check: Verification of previous work experience and professional demeanor.

5. Final Review: Comprehensive review of all evaluation stages to ensure alignment with job requirements.

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