Coffee Shop Memo

To: All Staff
From: [Your Name], Manager
Date: September 26, 2050
Subject: New Store Policies and Upcoming Events

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This memo serves to inform all staff about new policies being implemented and to provide details regarding upcoming events at [Your Company Name].

In response to recent customer feedback and to enhance our service quality, we are updating some of our operational procedures. Additionally, we have some exciting events coming up that require staff participation.

Details

A. New Policies or Procedures

1. Customer Order Accuracy: All staff must double-check orders before serving to ensure accuracy. This will help reduce customer complaints and enhance satisfaction.

2. Cleaning Protocols: A new cleaning checklist will be introduced. Staff are expected to complete these tasks at the end of each shift to maintain our café's cleanliness.

B. Upcoming Events

1. Coffee Tasting Event: We will be hosting a coffee tasting event on October 15, 2050, from 3 PM to 6 PM. Staff are encouraged to engage with customers and share knowledge about our featured coffees.

2. Halloween Costume Contest: On October 31, 2050, we will hold a costume contest for staff. Prizes will be awarded for the best costumes. This is a great opportunity to have fun and connect with our customers!

C. Staff Training

1. Customer Service Training: A mandatory training session will be held on October 5, 2050, at 10 AM. This session will cover new customer service techniques and the importance of positive interactions with our patrons.

2. Barista Skills Workshop: An additional workshop focusing on advanced coffee-making techniques will take place on October 12, 2050, at 1 PM.

Expectations

A. Employee Responsibilities

1. All staff members are expected to follow the new order accuracy protocols and complete the cleaning checklist at the end of their shifts.

2. Participation in the coffee tasting event and training sessions is mandatory to ensure we maintain a knowledgeable and friendly staff.

B. Customer Interaction

1. Staff should proactively engage customers during the tasting event and share information about our coffee offerings.

2. During the Halloween event, encourage customers to participate and take photos with our decorated café.

Thank you all for your hard work and dedication to making [Your Company Name] a welcoming and enjoyable place for our customers. If you have any questions or concerns regarding these updates, please feel free to reach out.

Please sign and return the acknowledgment form attached to this memo by October 1, 2050, to confirm that you have read and understood the contents.

Thank you for your attention to these matters!

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