[Name]

[Your Address] | [Your Number] | [Your Email]

Objective

Dedicated and enthusiastic hospitality professional seeking to leverage extensive experience in luxury resort environments to contribute to the team at [Your Company Name]. Committed to delivering exceptional guest experiences, optimizing operations, and enhancing brand reputation.

Professional Experience

Front Desk Manager, Oceanview Resort, Miami, FL

[Month Year] – Present

• Oversee daily front desk operations, ensuring seamless guest check-in and check-out processes for a 300-room luxury resort.

• Train and manage a team of 10 front desk staff, achieving a 95% guest satisfaction rating through exceptional service delivery.

• Implement efficient reservation systems that increased booking accuracy by 20% and reduced processing time by 15%.

• Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve guest issues promptly.

Guest Services Supervisor, Sunshine Hotel, Miami, FL

[Month Year] – [Month Year]

• Supervised guest services team, enhancing the overall guest experience through personalized service and attention to detail.

• Developed and implemented guest feedback system, leading to a 30% improvement in guest satisfaction scores.

• Collaborated with marketing and sales teams to create guest packages and promotions, resulting in a 40% increase in direct bookings.

• Resolved guest complaints efficiently, maintaining a positive brand image and fostering guest loyalty.

Education

Bachelor of Science in Hospitality Management

University of Miami, Miami, FL | Graduated [Month Year]

Relevant coursework: Resort Operations, Customer Service Excellence, Hospitality Marketing, Event Management

Certifications

• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute

• CPR and First Aid Certified

Skills

• Exceptional customer service and interpersonal skills

• Proficient in hospitality management software (OPERA, Hotelogix)

• Strong leadership and team management abilities

• Excellent conflict resolution and problem-solving skills

• Bilingual: Fluent in English and Spanish

References

Available upon request.

Resort Templates @ Template.net