Amazon Appeal Letter Format
Subject: Appeal for Account Suspension – [YOUR COMPANY NAME]
September 15, 2050
To the Amazon Seller Performance Team,
I hope this message finds you well. My name is [YOUR NAME], and I am writing to appeal the recent suspension of my seller account associated with [YOUR COMPANY NAME]. My seller account number is 384-9384787-0239901.
I understand that my account was suspended on September 10, 2050, due to policy violations related to product authenticity. I take this matter seriously and appreciate the opportunity to address the concerns raised.
Upon receiving the notification, I immediately conducted a thorough review of my account and identified the following issues:
Issue Description: The suspension was attributed to a complaint regarding the authenticity of one of my products, specifically the Premium Noise-Canceling Headphones. I understand that this raised concerns about the quality and sourcing of my products.
Corrective Actions Taken: After investigating, I discovered that the issue stemmed from a miscommunication with my supplier. I have since verified the authenticity of all my products and have secured new documentation confirming that all items are genuine and sourced from authorized distributors. Additionally, I removed the disputed listing from my account to prevent further confusion.
Future Prevention Measures: To ensure compliance moving forward, I have implemented a more rigorous supplier vetting process, including background checks on all new suppliers and periodic audits of existing ones. I will also conduct regular training sessions for my team to ensure that everyone is aware of Amazon’s policies and the importance of product authenticity.
I sincerely apologize for any inconvenience caused and assure you that I am committed to adhering to Amazon's policies and guidelines. My goal is to provide an excellent shopping experience for customers while maintaining compliance with all Amazon standards.
I kindly request the reinstatement of my seller account so that I can continue serving customers on the platform. Thank you for considering my appeal. I appreciate your time and understanding, and I look forward to your positive response.
Please feel free to reach me at [YOUR EMAIL] or contact me directly at 222 555 7777 if you require any further information.
Thank you for your attention to this matter.
Sincerely,
[YOUR NAME]
[YOUR COMPANY NAME]
[YOUR COMPANY ADDRESS]
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