Customer Service Intern Resume Layout

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Objective

Seeking a Customer Service Intern position where I can utilize my communication skills, problem-solving abilities, and enthusiasm for helping others to provide a positive customer experience.

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Education

Bachelor of Arts in Communication

Anytown University, Anytown, AT

Expected Graduation: May 2024

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Experience

1. Sales Associate

Retail Store, Anytown, AT | June 2090 - Present

• Provided excellent customer service by assisting customers with their inquiries and purchases.

• Resolved customer complaints in a professional and timely manner.

• Collaborated with team members to ensure efficient store operations.

2. Front Desk Assistant

Anytown University, Office of Student Services, Anytown, AT | September 2085 - May 2090

• Managed incoming calls and emails, delivering information and assistance to students and parents.

• Scheduled appointments and maintained an organized front desk area.

• Provided administrative support to the student services team.

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Relevant Coursework

• Interpersonal Communication

• Business Communication

• Conflict Resolution

• Customer Relationship Management

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Skills

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to work in a fast-paced environment

• Bilingual: English and Spanish

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Certifications

• Certified Customer Service Professional (CCSP)

• Conflict Resolution and Mediation Skills Training

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Extracurricular Activities

• Member, Anytown University Communication Club

• Volunteer, Anytown Community Center

• Peer Mentor, Anytown University Mentorship Program

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References

Available upon request.

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