Automotive Service Advisor Resume

AUTOMOTIVE SERVICE ADVISOR RESUME

Contact Information

Name: Clint Renner

Address: Phoenix, AZ 85001

Phone: 222 555 7777

Email: clint@you.mail

Professional Summary

Detail-oriented and experienced Automotive Service Advisor with over 7 years in the automotive industry. Proven ability to effectively communicate with customers, manage appointments, and coordinate service schedules. Skilled in providing outstanding customer service, diagnosing vehicle issues, and recommending appropriate solutions. Seeking to bring expertise and passion for automotive care to a dynamic and customer-focused team.

Core Competencies

  • Customer Relationship Management

  • Problem Solving & Decision Making

  • Technical Knowledge of Automotive Systems

  • Effective Communication and Interpersonal Skills

  • Organization and Time Management

  • Sales and Upselling Techniques

  • Service Scheduling and Coordination

  • Team Collaboration

Professional Experience

Senior Automotive Service Advisor

MultiCorp, Detroit, MI 48201

March 2080 – Present

  • Greet customers promptly, assess their vehicle needs, and determine appropriate services required.

  • Effectively communicate with technicians and relay detailed feedback and service recommendations to customers.

  • Manage and prioritize daily service appointments and schedules to ensure efficient operations.

  • Implement customer care programs to enhance client satisfaction and loyalty.

  • Maintain accurate records of services, repairs, and transactions.

  • Achieved a 25% increase in service department revenue through effective upselling and promotional strategies.

Automotive Service Advisor

MultiCorp, Detroit, MI 48201

June 2060 – February 2080

  • Assisted customers in scheduling appointments and offering expert advice on necessary maintenance work.

  • Worked with service technicians to ensure work was completed efficiently and on time.

  • Maintained high levels of customer satisfaction by providing excellent service and follow-up on repair activities.

  • Conducted quality control inspections to ensure all completed work met customer expectations.

  • Utilized CRM software to track service schedules and follow up with clients.

Education

Associate of Applied Science in Automotive Technology

Education Corp - Boston, MA 02102

Graduated: May 2060

  • Completed coursework in automotive systems, dealership operations, and customer service management.

  • Received training on diagnosis and repair of vehicle systems.

Certifications

  • Automotive Service Excellence (ASE) Certified Service Consultant, 2060

  • NAPA Service Advisor Professional Certification, 2060

References

Available upon request.

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