Tech Support Representative Resume

Tech Support Representative Resume

Email: [Your Email]

Phone: 222 555 7777

LinkedIn: linkedin.com/in/your_own_profile

Address: Minneapolis, CA 55401

Objective

A dedicated and customer-focused Tech Support Representative with expertise in troubleshooting, technical support, and customer service. Seeking to apply problem-solving skills and effective communication in a dynamic tech support environment to ensure customer satisfaction and contribute to company growth.

Professional Experience

Tech Support Representative

XYZ Technologies – Springfield, IL
March 2051 – Present

  • Provide timely support via phone, email, and live chat, resolving technical issues across hardware, software, and networks.

  • Collaborate with teams to address complex problems and ensure customer satisfaction.

  • Document customer interactions and solutions in CRM software.

  • Train new staff and assist in updating knowledge base resources.

Technical Support Specialist

ABC Solutions – Springfield, IL
June 2050 – February 2051

  • Delivered support for IT-related issues, including operating systems, applications, and networks.

  • Reduced complaints by proactively addressing recurring problems.

  • Improved first-call resolution rates by providing efficient troubleshooting solutions.

  • Worked with product teams to resolve system issues and improve future releases.

Education

Associate of Science in Information Technology
Springfield Technical College – Springfield, IL
Graduated: May 2050

Skills

  • Advanced troubleshooting for Windows, macOS, and Linux operating systems

  • Proficient in support software (Zendesk, Freshdesk)

  • Strong customer service and communication skills

  • Experience with remote support tools (TeamViewer, Remote Desktop)

  • IT hardware and software configuration

  • Problem-solving and multitasking in high-pressure situations

Certifications

  • CompTIA A+ Certification – June 2050

  • Microsoft Certified Solutions Expert (MCSE) – December 2050

  • ITIL Foundation Certification – March 2051

Languages

  • English (Fluent)

  • Spanish (Conversational)

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