Free Tech Support Representative Resume Template
Tech Support Representative Resume
Email: [Your Email]
Phone: 222 555 7777
LinkedIn: linkedin.com/in/your_own_profile
Address: Minneapolis, CA 55401
Objective
A dedicated and customer-focused Tech Support Representative with expertise in troubleshooting, technical support, and customer service. Seeking to apply problem-solving skills and effective communication in a dynamic tech support environment to ensure customer satisfaction and contribute to company growth.
Professional Experience
Tech Support Representative
XYZ Technologies – Springfield, IL
March 2051 – Present
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Provide timely support via phone, email, and live chat, resolving technical issues across hardware, software, and networks.
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Collaborate with teams to address complex problems and ensure customer satisfaction.
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Document customer interactions and solutions in CRM software.
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Train new staff and assist in updating knowledge base resources.
Technical Support Specialist
ABC Solutions – Springfield, IL
June 2050 – February 2051
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Delivered support for IT-related issues, including operating systems, applications, and networks.
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Reduced complaints by proactively addressing recurring problems.
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Improved first-call resolution rates by providing efficient troubleshooting solutions.
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Worked with product teams to resolve system issues and improve future releases.
Education
Associate of Science in Information Technology
Springfield Technical College – Springfield, IL
Graduated: May 2050
Skills
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Advanced troubleshooting for Windows, macOS, and Linux operating systems
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Proficient in support software (Zendesk, Freshdesk)
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Strong customer service and communication skills
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Experience with remote support tools (TeamViewer, Remote Desktop)
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IT hardware and software configuration
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Problem-solving and multitasking in high-pressure situations
Certifications
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CompTIA A+ Certification – June 2050
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Microsoft Certified Solutions Expert (MCSE) – December 2050
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ITIL Foundation Certification – March 2051
Languages
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English (Fluent)
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Spanish (Conversational)
