Free Tech Support Representative Resume Template

Tech Support Representative Resume

Email: [Your Email]

Phone: 222 555 7777

LinkedIn: linkedin.com/in/your_own_profile

Address: Minneapolis, CA 55401

Objective

A dedicated and customer-focused Tech Support Representative with expertise in troubleshooting, technical support, and customer service. Seeking to apply problem-solving skills and effective communication in a dynamic tech support environment to ensure customer satisfaction and contribute to company growth.

Professional Experience

Tech Support Representative

XYZ Technologies – Springfield, IL
March 2051 – Present

Provide timely support via phone, email, and live chat, resolving technical issues across hardware, software, and networks.
Collaborate with teams to address complex problems and ensure customer satisfaction.
Document customer interactions and solutions in CRM software.
Train new staff and assist in updating knowledge base resources.

Technical Support Specialist

ABC Solutions – Springfield, IL
June 2050 – February 2051

Delivered support for IT-related issues, including operating systems, applications, and networks.
Reduced complaints by proactively addressing recurring problems.
Improved first-call resolution rates by providing efficient troubleshooting solutions.
Worked with product teams to resolve system issues and improve future releases.