Free Call Center Complaint Log Outline Template
Call Center Complaint Log Outline
Date: [Insert Date]
Company: [Your Company Name]
Prepared By: [Your Name]
|
No. |
Section |
Details |
|---|---|---|
|
1 |
Complaint ID |
Unique identifier for each complaint. |
|
2 |
Date and Time of Complaint |
Date and time the complaint was received. |
|
3 |
Customer Information |
Name, Phone Number, Email Address (if applicable). |
|
4 |
Complaint Description |
Detailed description of the customer’s complaint. |
|
5 |
Issue Category |
Type of issue (e.g., product issue, service issue, etc.). |
|
6 |
Agent Information |
Agent Name, Agent ID (if applicable). |
|
7 |
Complaint Status |
Status (e.g., Open, Pending, Resolved, Escalated, etc.). |
|
8 |
Resolution Actions Taken |
Summary of actions taken to resolve the complaint. |
