Free Stakeholder Complaint Log Layout Template
Stakeholder Complaint Log Layout
Date: [Date]
Company: [Your Company Name]
Prepared By: [Your Name]
|
Field/Column Name |
Description |
|---|---|
|
Complaint ID |
Unique identifier for each complaint (e.g., C-001). |
|
Date Received |
Date the complaint was received. |
|
Stakeholder Name |
Name of the stakeholder raising the complaint. |
|
Stakeholder Contact Details |
Contact information (email, phone, etc.). |
|
Complaint Category |
General classification of the complaint (e.g., quality, service, financial). |
|
Complaint Description |
A brief explanation of the complaint details. |
|
Priority Level |
Priority rating: High, Medium, Low. |
|
Assigned To |
Name of the person/department responsible for handling the complaint. |
|
Status |
Current status: Open, In Progress, Resolved, Closed. |
|
Resolution Details |
Actions were taken to resolve the complaint. |
|
Resolution Date |
Date when the complaint was resolved. |
|
Follow-Up Required (Yes/No) |
Indicates if further follow-up is needed. |
Optional Notes
-
Format: You can maintain this log-in tools such as Excel, Google Sheets, or complaint management software.
-
Customization: Add or remove fields based on your organization's needs.
-
Color Coding: Use colors to highlight priority complaints (e.g., Red for High, Yellow for Medium, Green for Low).
-
Regular Updates: Ensure the log is updated in real-time to keep track of progress and resolution.
