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1. Which of the following is a key aspect of effective teamwork?

• a. Ignoring team goals

• b. Clear communication

• c. Working alone

2. What is the primary purpose of time management?

• a. To waste time

• b. To increase efficiency

• c. To avoid tasks

3. If a client has a complaint, what is the best first step?

• a. Ignore the complaint

• b. Listen actively and gather details

• c. Argue with the client

4. A task is overdue, and you're falling behind. What should you do?

• a. Inform your supervisor and ask for help

• b. Stop working on it

• c. Ignore the deadline

5. Which software is commonly used for creating spreadsheets?

• a. Microsoft Word

• b. Microsoft Excel

• c. Adobe Photoshop

6. Which function would you use to send an email reply?

• a. Forward

• b. Reply All

• c. Reply

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