Free Customer Service Retention Letter Template
Customer Service Retention Letter
[Your Company Name]
[Your Company Address]
[Your Company Email]
[Your Company Number]
January 7, 2050
Jane Smith
123 Maple Lane
Springfield, IL 62701
Dear Ms. Smith,
I hope this message finds you well. I wanted to personally reach out to express our sincere appreciation for your continued trust and loyalty to [Your Company Name]. We understand that your satisfaction is crucial to us, and we are genuinely sorry to hear that your recent experience did not fully meet your expectations.
At [Your Company Name], we are committed to providing top-tier service, and I would like to offer a solution that ensures we continue to meet your needs. To better serve you, I would be more than happy to discuss any specific concerns you may have and work together to resolve them promptly.
As a token of appreciation for your continued support, I’d like to offer you a 20% discount on your next purchase, as well as complimentary expedited shipping for the next three months. We believe this gesture of goodwill can help enhance your experience with us moving forward.
Please feel free to reach out to me directly at [Your Email] or [Your Company Number] to discuss this further or to let me know how we can assist in any way. Thank you again for your understanding, and we look forward to continuing our partnership with you.
Warm regards,
[Your Name]
Customer Service Representative
[Your Company Name]
