Tow Truck Dispatcher Resume
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Professional Summary
Highly organized and detail-oriented Tow Truck Dispatcher with 5+ years of experience coordinating roadside assistance and towing services. Proven ability to manage high-pressure situations, optimize driver schedules, and ensure timely customer support. Strong communicator with a commitment to safety, efficiency, and customer satisfaction.
Key Skills
Dispatching and scheduling
GPS and fleet tracking systems (e.g., Fleetmatics, Geotab)
Customer service and communication
Multi-tasking and problem-solving
Recordkeeping and data entry
Knowledge of local roads and traffic patterns in the LA area
Emergency response coordination
Professional Experience
Tow Truck Dispatcher
Speedy Towing Services, Los Angeles, CA
March 2055 – Present
Coordinate and dispatch tow trucks to respond to service calls in a timely and efficient manner.
Communicate with drivers via radio or phone to provide updates and instructions.
Utilize GPS tracking software (Fleetmatics) to monitor vehicle locations and optimize routes.
Maintain detailed records of service requests, driver logs, and dispatch activities using company management software.
Handle customer inquiries, complaints, and service adjustments with professionalism and efficiency.
Liaise with local law enforcement, insurance companies, and roadside assistance services during emergencies to ensure swift service delivery.
Customer Service Representative
TowMate Services, San Diego, CA
June 2052 – February 2055
Assisted customers with roadside assistance requests, providing accurate ETA information and managing dispatch schedules.
Scheduled towing and repair services while ensuring a high level of customer satisfaction.
Maintained and updated client account information in the company database (Salesforce).
Resolved service issues by coordinating with drivers and other team members, achieving a 95% customer satisfaction rate.
Managed customer follow-ups to ensure service quality and build long-term customer relationships.
Education
High School Diploma
Central High School, Los Angeles, CA
Graduated: June 2050
Certifications
Certified Tow Truck Dispatcher (CTD), National Towing Association – June 2053
First Aid & CPR Certified, American Red Cross – May 2051
Technical Proficiencies
Proficient in dispatching software (Fleetmatics, Geotab, TowXpert)
GPS tracking systems and route optimization tools
Microsoft Office Suite (Word, Excel, Outlook)
Achievements
Reduced average response time by 20% in 2052 by implementing an optimized dispatching strategy and reassigning routes.
Recognized as "Dispatcher of the Month" 6 times in 2052 for excellent service and efficiency.
Successfully managed the logistics of a 50-vehicle fleet during a city-wide emergency in 2053, ensuring all operations ran smoothly despite high demand.
References
Available upon request.
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