Free Tow Truck Dispatcher Resume Template

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Free Tow Truck Dispatcher Resume Template

Tow Truck Dispatcher Resume

Address: [Your Address]

Phone: [Your Number]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Professional Summary

Highly organized and detail-oriented Tow Truck Dispatcher with 5+ years of experience coordinating roadside assistance and towing services. Proven ability to manage high-pressure situations, optimize driver schedules, and ensure timely customer support. Strong communicator with a commitment to safety, efficiency, and customer satisfaction.

Key Skills

  • Dispatching and scheduling

  • GPS and fleet tracking systems (e.g., Fleetmatics, Geotab)

  • Customer service and communication

  • Multi-tasking and problem-solving

  • Recordkeeping and data entry

  • Knowledge of local roads and traffic patterns in the LA area

  • Emergency response coordination

Professional Experience

Tow Truck Dispatcher
Speedy Towing Services, Los Angeles, CA
March 2055 – Present

  • Coordinate and dispatch tow trucks to respond to service calls in a timely and efficient manner.

  • Communicate with drivers via radio or phone to provide updates and instructions.

  • Utilize GPS tracking software (Fleetmatics) to monitor vehicle locations and optimize routes.

  • Maintain detailed records of service requests, driver logs, and dispatch activities using company management software.

  • Handle customer inquiries, complaints, and service adjustments with professionalism and efficiency.

  • Liaise with local law enforcement, insurance companies, and roadside assistance services during emergencies to ensure swift service delivery.

Customer Service Representative
TowMate Services, San Diego, CA
June 2052 – February 2055

  • Assisted customers with roadside assistance requests, providing accurate ETA information and managing dispatch schedules.

  • Scheduled towing and repair services while ensuring a high level of customer satisfaction.

  • Maintained and updated client account information in the company database (Salesforce).

  • Resolved service issues by coordinating with drivers and other team members, achieving a 95% customer satisfaction rate.

  • Managed customer follow-ups to ensure service quality and build long-term customer relationships.

Education

High School Diploma
Central High School, Los Angeles, CA
Graduated: June 2050

Certifications

  • Certified Tow Truck Dispatcher (CTD), National Towing Association – June 2053

  • First Aid & CPR Certified, American Red Cross – May 2051

Technical Proficiencies

  • Proficient in dispatching software (Fleetmatics, Geotab, TowXpert)

  • GPS tracking systems and route optimization tools

  • Microsoft Office Suite (Word, Excel, Outlook)

Achievements

  • Reduced average response time by 20% in 2052 by implementing an optimized dispatching strategy and reassigning routes.

  • Recognized as "Dispatcher of the Month" 6 times in 2052 for excellent service and efficiency.

  • Successfully managed the logistics of a 50-vehicle fleet during a city-wide emergency in 2053, ensuring all operations ran smoothly despite high demand.

References

Available upon request.

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