Free Customer Service Dispatcher Resume Template
Customer Service Dispatcher Resume
Address: [Your Address]
Phone: [Your Number]
LinkedIn: https://www.linkedin.com/in/your_own_profile
Objective
Detail-oriented and dedicated Customer Service Dispatcher with over 5 years of experience in managing customer inquiries, dispatching field personnel, and coordinating efficient service delivery. Strong communication and organizational skills with a focus on resolving issues quickly while maintaining a high level of customer satisfaction.
Skills
-
Dispatching Systems: Proficient in using Geotab, Fleet Complete, ServiceTitan
-
Customer Service: Excellent phone etiquette and customer interaction
-
Problem Solving: Quick decision-making and troubleshooting
-
Communication: Strong verbal and written communication
-
Scheduling: Efficiently managing schedules for field technicians and service teams
-
Multitasking: Ability to handle multiple service requests and prioritize tasks
-
Time Management: Meeting deadlines and service expectations
Professional Experience
Customer Service Dispatcher
TechFleet Solutions, Dallas, TX
January 2053 – Present
-
Coordinate the dispatching of service technicians to customer sites, ensuring timely and accurate service.
-
Handle inbound customer calls, address service inquiries, and provide troubleshooting support.
-
Schedule appointments and track technician location in real-time using Fleet Complete.
-
Resolve customer complaints and provide alternative solutions as necessary.
-
Maintain detailed logs of service requests, progress, and outcomes in the customer management system.
-
Provide administrative support for the service department, including filing, data entry, and order processing.
Customer Service Representative
PrimeCare Support, Fort Worth, TX
July 2050 – December 2052
-
Provided exceptional customer service via phone, email, and in-person interactions.
-
Handled customer complaints, inquiries, and issues promptly.
-
Managed service orders, including entry, updates, and follow-ups to ensure complete customer satisfaction.
-
Assisted with troubleshooting and resolving minor technical issues.
-
Processed billing inquiries and facilitated payment options for customers.
Education
High School Diploma
Springfield High School, Springfield, TX
Graduated: June 2050
Certifications
-
Customer Service Excellence Certification
Certified Customer Service Association, 2051 -
Advanced Dispatching Certification
National Dispatching Association, 2052
References
Available upon request.
