Client Support Dispatcher Resume

Address: [Your Address]

Phone: [Your Number]

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Professional Summary

Detail-oriented and customer-focused Client Support Dispatcher with over 5 years of experience managing dispatch operations, coordinating support teams, and resolving client issues efficiently. Proficient in leveraging dispatch software and CRM tools to enhance customer satisfaction. Adept at prioritizing tasks, communicating effectively, and driving operational success in fast-paced environments.

Core Skills

  • Dispatch Scheduling and Resource Allocation

  • Customer Relationship Management (CRM)

  • Conflict Resolution and Problem-Solving

  • Ticketing Systems (Zendesk, ServiceNow)

  • Effective Communication and Team Coordination

  • Workflow Optimization and Time Management

  • MS Office Suite, Google Workspace, and Dispatch Software

Professional Experience

Client Support Dispatcher
ABC Corporation, New York, NY
June 2050 – Present

  • Manage the scheduling and dispatching of over 50 support technicians daily to client locations.

  • Monitor incoming client requests via email, phone, and ticketing platforms, prioritizing issues based on urgency.

  • Act as the main point of contact for escalations, ensuring issues are addressed promptly and professionally.

  • Implemented a new ticket triage system that reduced response times by 20%.

  • Consistently achieved a 95% customer satisfaction score through timely and efficient issue resolution.

Customer Service Specialist
XYZ Solutions, Newark, NJ
March 2050 – May 2050

  • Provided exceptional support to clients, resolving technical and scheduling inquiries with professionalism.

  • Assisted the dispatch team in managing daily schedules and ensuring seamless communication with technicians.

  • Conducted training sessions for new employees on CRM usage and customer service protocols.

  • Reduced customer complaints by 15% through proactive issue tracking and follow-ups.

Education

Associate Degree in Business Administration
State College of New York, New York, NY
Graduated December 2049

Certifications

  • ITIL Foundation Certification, Axelos, 2050

  • Customer Service Excellence Certification, Customer Service Institute, 2050

Achievements

  • Increased dispatch efficiency by 25% by developing a workflow optimization plan in 2051.

  • Awarded "Dispatcher of the Year" in 2052 for exemplary coordination and customer service.

References

Available upon request.

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