MEDICAL ADMINISTRATIVE ASSISTANT RESUME
Contact Information
Name: [Your Name]
Address: Jacksonville, FL 32099
Email: [Your Email]
Objective
Detail-oriented and highly organized Medical Administrative Assistant with over 5 years of experience in managing medical records, scheduling appointments, and handling patient inquiries. Seeking to leverage my skills and expertise to contribute to the efficiency and effectiveness of your medical office at [Your Target Company Name].
Professional Experience
Medical Administrative Assistant
Healthcare Associates of Jacksonville, Jacksonville, FL 32099
January 2052 - Present
Efficiently manage patient schedules, coordinating over 100 appointments weekly and handling rescheduling or cancellations to optimize clinic flow.
Maintain and update electronic medical records with a high level of accuracy and confidentiality, ensuring compliance with HIPAA regulations.
Perform administrative duties including answering an average of 50 phone calls daily, greeting patients, and managing patient inquiries promptly and professionally.
Assist medical staff with patient referrals, insurance claims, and billing processes, successfully processing claims with a 98% accuracy rate.
Coordinate communication between patients, medical staff, and insurance companies, facilitating a seamless flow of information to enhance patient satisfaction.
Medical Office Assistant
Jacksonville Family Health Center, Jacksonville, FL 32099
June 2050 - December 2051
Provided administrative support to a busy medical office, managing patient flow for a multi-physician practice and ensuring efficient operations during peak hours.
Scheduled and confirmed patient appointments using medical office software, achieving a 95% patient satisfaction score in timely service.
Maintained patient records, including data entry, filing, and retrieval, streamlining processes to improve retrieval times by 30%.
Assisted with billing and coding, ensuring accurate processing of insurance claims, which resulted in a 20% reduction in claim denials.
Handled patient inquiries and directed them to the appropriate departments or personnel, contributing to a 30% increase in patient retention.
Education
Associate of Applied Science in Medical Office Administration
St. Johns River Community College, Jacksonville, FL 32099
Graduated: May 2050
Certifications
Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association
Basic Life Support (BLS) Certification - American Heart Association
Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association
Skills
Proficient in medical software including Epic, Medisoft, and Kareo; adept at utilizing EHR systems to enhance patient care.
Excellent communication and interpersonal skills, fostering strong relationships with patients and healthcare professionals.
Strong organizational and time management abilities, ensuring tasks are prioritized effectively in a fast-paced environment.
Detail-oriented with the ability to handle sensitive and confidential information securely and ethically.
Knowledge of medical terminology and insurance procedures, enabling effective communication with patients and insurers.
Ability to multitask and work effectively in a fast-paced environment, consistently meeting deadlines and maintaining high-quality service.
Reference
Available upon request.
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