FRONT DESK MEDICAL RESUME
Contact Information
Name: [Your Name]
Address: Louisville, KY 40201
Email: [Your Email]
I. Career Objective
Dedicated and organized professional with over 5 years of experience in front desk and medical administration roles. Seeking the position of Front Desk Medical Receptionist at Louisville Healthcare Clinic to utilize my expertise in patient interaction, scheduling, and office management to enhance patient satisfaction and support healthcare teams.
II. Professional Experience
Front Desk Receptionist
Louisville Healthcare Clinic, Louisville, KY 40201
January 2051 - Present
Greeted and assisted an average of 80 patients daily, fostering a welcoming environment.
Managed patient appointments and follow-ups using advanced Electronic Health Record (EHR) systems, ensuring a 95% patient satisfaction rate.
Responded promptly and effectively to patient inquiries, ensuring exceptional customer service, with a 4.8-star rating on patient feedback surveys.
Coordinated with medical staff to optimize workflow and ensure timely patient care, reducing wait times by 15%.
Handled patient registrations, insurance verifications, and billing procedures accurately, minimizing billing errors to less than 1%.
Administrative Assistant
Crescent City Medical Group, Louisville, KY 40201
June 2046 - December 2050
Provided comprehensive administrative support to healthcare providers, ensuring smooth operations.
Maintained and organized electronic medical records with strict confidentiality, complying with HIPAA regulations.
Scheduled patient appointments, confirmed bookings, and managed cancellations efficiently, achieving a 90% appointment retention rate.
Delivered exceptional customer service via various communication channels, contributing to a 30% increase in patient referrals.
Assisted in training new front desk staff, ensuring adherence to quality standards, and reducing onboarding time by 20%.
III. Education
Associate Degree in Health Administration
Louisville Community College, Louisville, KY 40201
May 2050
Responsibilities:
Completed coursework in healthcare management, medical ethics, and office administration.
Proficient in healthcare finance, billing procedures, and Electronic Health Record (EHR) systems.
Developed skills in medical terminology, coding, and insurance processes.
Gained hands-on experience through a practicum in front desk operations, providing direct patient interaction.
Engaged in group projects focusing on healthcare policy and compliance, presenting findings to local health authorities.
Maintained a 3.8 GPA while actively participating in student organizations, including the Health Administration Society.
IV. Skills
Proficient in utilizing advanced Electronic Health Record (EHR) systems (e.g., Epic, Cerner) and medical billing software.
Excellent written and verbal communication skills for effective patient and colleague interaction.
Strong organizational skills with multitasking abilities in a fast-paced environment, handling over 100 calls daily.
In-depth knowledge of medical terminology and healthcare procedures, ensuring accurate patient care.
Exceptional customer service skills with a focus on patient satisfaction and resolving conflicts effectively.
Ability to handle sensitive information with discretion and professionalism, maintaining patient confidentiality.
V. Certifications
Certified Medical Administrative Assistant (CMAA)
National Healthcare Association (NHA)
Issued: March 2051
VI. Professional Affiliations
Member, American Association of Medical Assistants (AAMA)
Associate Member, Healthcare Information and Management Systems Society (HIMSS)
VII. Additional Information
Volunteer, Louisville Community Health Fair (Annual Event) – Assisted with patient screenings and health education outreach.
Participated in Continuing Education Programs focused on medical office management and patient care, including workshops on telehealth practices and mental health awareness.
Reference
Available upon request.
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