Software Maintenance and Technical Support Agreement
Software Maintenance and Technical Support Agreement
This Agreement ("Agreement") is a legal contract between [YOUR COMPANY NAME] ("Provider"), a company incorporated under the laws of [YOUR COUNTRY], having its principal place of business at [YOUR COMPANY ADDRESS], and [CLIENT COMPANY NAME] ("Client"), a company duly registered under the laws of [CLIENT'S COUNTRY], having its principal place of business at [CLIENT'S COMPANY ADDRESS], effective as of [EFFECTIVE DATE].
1. Services Provided
Provider agrees to provide software maintenance and technical support services ("Services") to Client for the software specified in Exhibit A attached hereto. These services include regular updates, bug fixes, patches, and technical assistance necessary to ensure the functionality, security, and performance of the software.
2. Term
The initial term of this Agreement shall be [INITIAL TERM], commencing on the Effective Date. This Agreement shall automatically renew for successive [RENEWAL TERM] unless terminated by either party in accordance with the terms herein. Each renewal term shall have the same duration as the initial term.
3. Scope of Services
Provider shall provide the following services:
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Software Maintenance: Provider shall ensure the continued functionality and reliability of the software by delivering regular updates, bug fixes, patches, and enhancements as necessary.
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Technical Support: Provider shall offer timely assistance and troubleshooting to address any issues or inquiries related to the software during [SUPPORT HOURS], as outlined in Exhibit A.
4. Service Level
Provider agrees to maintain a [SERVICE LEVEL AGREEMENT] for response and resolution times for technical support requests. Provider shall use commercially reasonable efforts to meet the service levels outlined in the Service Level Agreement.
5. Fees and Payment
Client agrees to pay Provider [AMOUNT] for the Services provided under this Agreement. Payment shall be made [PAYMENT TERMS] from the date of invoice. Invoices shall be issued monthly in arrears and shall include a detailed breakdown of charges for the Services rendered.
6. Responsibilities
Provider Responsibilities:
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Maintain the software's integrity and functionality by promptly addressing any reported issues or defects.
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Provide timely technical support services in accordance with the terms of this Agreement.
Client Responsibilities:
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Promptly report any issues or defects in the software to Provider, providing detailed information to facilitate resolution.
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Cooperate with Provider in diagnosing and resolving software-related issues as promptly as possible.
7. Communication
All communications between the parties regarding this Agreement shall be conducted in writing via [COMMUNICATION CHANNEL]. The parties may also schedule periodic meetings or conference calls to discuss the progress of the Services and address any concerns or issues that may arise.
8. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the provision of Services. This includes, but is not limited to, trade secrets, business strategies, and technical information related to the software.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of [GOVERNING LAW], without regard to its conflict of law provisions. Any disputes arising out of or in connection with this Agreement shall be resolved through amicable negotiation between the parties. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts of [JURISDICTION].
10. Termination
Either party may terminate this Agreement upon [NOTICE PERIOD] written notice to the other party for material breach or failure to perform. In the event of termination, Client shall pay Provider for any outstanding fees owed for Services rendered up to the date of termination.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the Effective Date.
[YOUR COMPANY NAME]
[YOUR NAME]
[YOUR COMPANY NAME]
[YOUR DEPARTMENT]
[CLIENT'S AUTHORIZED REPRESENTATIVE]
[CLIENT COMPANY NAME]
[CLIENT'S TITLE]
