Sales Customer Feedback Agreement
Sales Customer Feedback Agreement
This Sales Customer Feedback Agreement ("Agreement") is entered into [Month-Day-Year] ("Effective Date"), between [Your Company Name], with its principal place of business at [Your Company Address] (hereinafter referred to as the "Company"), and [Your Partner Company Name], with its principal place of business at [Your Partner Company Address] (hereinafter referred to as the "Customer").
WHEREAS, the Company seeks to collect and utilize customer feedback to enhance its products and services;
NOW, THEREFORE, in consideration of the premises and mutual covenants herein contained, the Company and the Customer hereby agree as follows:
1. Purpose And Scope
1.1 The Customer acknowledges that the Company is committed to improving its products and services based on valuable customer feedback.
1.2 his Agreement outlines the terms under which customer feedback will be collected, used, and managed.
2. Consent And Authorization
2.1 The Customer agrees to provide explicit consent for the collection of feedback by the Company.
2.2 Customer feedback will be used exclusively for the purpose of enhancing the Company's products and services.
3. Feedback Collection Mechanisms
The Company shall provide various feedback collection mechanisms, including but not limited to online surveys, email submissions, and direct communication channels. A detailed description of these mechanisms is provided in the table below:
|
Feedback Collection Method |
Description |
|
Online Surveys |
Web-based questionnaires for feedback |
|
Email Submissions |
Direct email submissions of feedback |
|
Direct Communication |
Personalized channels for in-depth feedback |
4. Data Handling And Privacy
4.1 The Company commits to secure and protect customer data in accordance with relevant data protection laws and regulations.
4.2 Customer data shared during the feedback process will be handled with the utmost confidentiality.
5. Usage Of Feedback
Collected feedback will be employed exclusively for the purpose of improving the Company's products, services, and customer experience.
6. Anonymity And Confidentiality
6.1 Feedback contributors may choose to remain anonymous if desired.
6.2 The Company guarantees the confidentiality of sensitive customer information shared in feedback.
7. Feedback Response
7.1 The Company will acknowledge feedback within ten (10) days and take necessary steps to address and resolve concerns.
8. Termination And Amendment
8.1 This Agreement may be terminated by either party with a fifteen (15) day written notice prior to the designated termination date.
8.2 Amendments to this Agreement may be made in writing with mutual consent.
9. Legal And Compliance
Both parties agree to comply with applicable laws and regulations, including data protection and privacy laws.
10. Signatures And Dates
IN WITNESS WHEREOF, the parties hereto have executed this Sales Customer Feedback Agreement as of the Effective Date.
[Your Company Name]
[CEO]
[Month, Day, Year]
[Your Partner Company Name / Second Party]
[Sales Manager]
[Month, Day, Year]
