Animal Care Service Agreement

This Animal Care Service Agreement (“Agreement”) is entered into as of [Month] [Day], [2050], by and between:

[Your Company Name], located at [Your Company Address], ("Provider"), a professional animal care service provider with a reputation for reliability and compassion in animal handling.

The client ("Client"), whose details are outlined below, seeking professional and reliable care for their pets.

1. Introduction

1.1 Purpose of the Agreement

The primary objective of this Agreement is to establish a clear understanding between the Provider and the Client regarding the care, services, and responsibilities associated with the Client’s pets. This Agreement seeks to outline the scope of services in detail, ensuring all needs of the animals are met with professionalism and care. By defining terms, both parties can work collaboratively to provide an enriching and secure environment for the pets, minimizing misunderstandings or ambiguities.

The Agreement also serves to protect the interests of both parties by setting expectations regarding costs, schedules, and potential contingencies. The ultimate goal is to ensure that all pets receive exceptional care, promoting their physical and emotional well-being.

1.2 Agreement Term

This Agreement will begin on the date it is signed by both parties and will remain in effect for an initial term of [2] years. The Agreement is renewable upon mutual agreement between the Client and the Provider. Renewal terms may be negotiated to address evolving needs or updated service requirements.

Additionally, during the Agreement term, the Client and the Provider may choose to amend specific terms if necessary. Such amendments will be documented in writing and signed by both parties to remain enforceable.

2. Scope of Services

2.1 Pet Sitting

The Provider agrees to deliver comprehensive pet-sitting services, which may take place either at the Client’s home or at the Provider’s designated facilities. This service is designed to create a stress-free and nurturing environment for the Client's pets.

Inclusions of Pet Sitting:

• Daily Feeding and Watering: The Provider will follow feeding schedules and dietary requirements provided by the Client to maintain the pet’s health and routine. Fresh water will be supplied during each visit.

• Medication Administration: If medications are required, they will be administered carefully, following detailed instructions. The Provider will keep a log of all medications provided to ensure accuracy and consistency.

• Emotional Care: The Provider will dedicate time to interact with pets, offering affection, play, and companionship. This attention helps alleviate anxiety, particularly for pets that may feel stressed in the absence of their owners.

• Sanitation Maintenance: Areas where pets reside, such as litter boxes, cages, or bedding, will be cleaned daily to maintain hygiene and comfort.

2.2 Dog Walking

Dog walking services provide structured exercise and fresh air for the Client’s dog(s), promoting physical fitness and mental stimulation.

Features of Dog Walking:

• Scheduled Walks: Walks will be conducted at agreed-upon times to accommodate the pet’s routine. The Provider will adhere to consistent schedules to maintain the dog's behavioral balance.

• Safe Environment: Walks will take place in safe, pet-friendly areas. Leashes, harnesses, and other safety equipment will be used to prevent escapes or injuries.

• Rest and Hydration: Dogs will be provided breaks as necessary, especially during hot weather. Hydration checks will ensure the dog’s comfort and safety throughout the walk.

• Behavioral Training: During walks, basic commands and leash etiquette may be reinforced to support the dog’s behavioral development.

2.3 Grooming Services

The Provider offers grooming services aimed at ensuring the physical well-being and cleanliness of pets. Grooming is essential not only for aesthetic purposes but also for maintaining overall health.

Grooming Services Include:

• Bathing and Brushing: Pets will be washed with pet-safe shampoos that suit their specific coat and skin types. Brushing will prevent matting and remove debris, keeping fur healthy and shiny.

• Nail Trimming: Nails will be trimmed to a comfortable length to avoid overgrowth, which can cause pain or walking issues.

• Teeth Cleaning: Dental hygiene services will help prevent gum diseases and bad breath, using pet-safe dental tools and techniques.

• Ear and Paw Care: Ears will be cleaned to prevent infections, and paws will be checked for cuts, irritations, or foreign objects.

2.4 Additional Services

In addition to the core services, the Provider offers customized solutions, including pet training, emergency transport to veterinary services, and overnight stays. These services are tailored to meet specific needs and ensure comprehensive care.

Additional services are priced based on complexity and duration, with all costs agreed upon in advance. For instance, overnight care may include extended supervision and additional interaction for pets requiring constant attention.

3. Payment Terms

3.1 Pricing Structure

The following table outlines the standard rates for services provided:

Service Type	Rate per Session	Additional Charges
Pet Sitting	$25 per hour	$10 for each additional pet
Dog Walking	$20 per walk	$5 for extended walks (45 minutes or more)
Grooming	$35 per session	$10 for special grooming requests
Additional Services	$50 per service	Varies based on service type

The pricing structure reflects the level of expertise, care, and customization provided by the Provider.

3.2 Billing and Payment Schedule

• Initial Deposit: A non-refundable deposit of $[50] secures the services and confirms the Agreement.

• Ongoing Payments: Invoices will be issued on the [1st] and [15th] of each month, with payment due within [7] days. Clients may choose automatic payment options for convenience.

• Late Fees: Payments not received within the grace period will incur a late fee of $[15], and services may be temporarily suspended if payments are delayed beyond [14] days.

3.3 Refund Policy

The Provider acknowledges that unforeseen circumstances may lead to service cancellations. Refund terms include:

• Full refunds for cancellations made at least [48] hours before the scheduled service.

• Partial refunds (50%) for cancellations made between [24–48] hours before service.

• No refunds for same-day cancellations, as resources and time have already been allocated.

4. Client Responsibilities

4.1 Providing Accurate Information

The Client is responsible for providing comprehensive details about their pet(s), including:

• Medical history, including allergies, chronic illnesses, or other conditions.

• Specific behavioral tendencies, such as fear responses, aggression, or anxiety triggers.

This information ensures the Provider can deliver care tailored to the pet’s needs.

4.2 Access to Property

The Client must ensure the Provider has unimpeded access to the property for services. For homes with security systems, necessary codes or instructions must be shared in advance.

4.3 Addressing Behavioral or Health Issues

The Client is expected to disclose any behavioral or health challenges the pets may have. This allows the Provider to take appropriate precautions and, if necessary, request additional support from veterinary professionals.

5. Provider Responsibilities

5.1 Quality of Service

The Provider commits to delivering all services in a professional, reliable, and compassionate manner. Every animal under the Provider’s care will be treated with respect, patience, and attentiveness to their unique needs. The Provider will:

• Regularly monitor the animal's behavior and well-being, noting any changes that may indicate stress, illness, or discomfort.

• Use only high-quality, pet-safe products during grooming, feeding, or cleaning tasks.

• Ensure consistency in the care provided, adhering to schedules and routines specified by the Client.

• Communicate promptly with the Client regarding updates, questions, or concerns about the pet’s condition or behavior.

The Provider understands that animals may have emotional needs, especially when separated from their owners. Steps will be taken to reduce anxiety through personalized attention, calm environments, and maintaining familiar routines.

5.2 Qualified Personnel

All personnel employed by the Provider are trained in animal care, safety protocols, and first aid. Staff members undergo background checks and receive ongoing training to ensure they are equipped to handle diverse animal temperaments and medical situations.

The Provider guarantees that personnel will maintain professional behavior, punctuality, and respect for the Client’s property and instructions. Supervisors will oversee service delivery to ensure all commitments are met or exceeded.

5.3 Emergency Protocols

The Provider will prioritize the health and safety of the Client’s pets during emergencies. Protocols include:

• Immediate notification to the Client in the event of illness, injury, or unusual behavior.

• Coordination with a veterinarian, including transportation to the clinic if required.

• Following the Client’s instructions for emergency care or, in their absence, making decisions in the pet's best interest based on veterinary advice.

The Provider will maintain detailed records of incidents, including actions taken, veterinary feedback, and any associated costs. This ensures transparency and enables the Client to stay informed about their pet’s situation.

6. Liability and Insurance

6.1 Liability for Injury or Loss

The Provider is committed to minimizing risks to pets through careful handling and adherence to best practices. However, certain factors beyond the Provider’s control—such as pre-existing medical conditions, unforeseen accidents, or natural disasters—may result in injury or loss. In such cases, the Provider will not be held liable unless negligence or misconduct can be clearly demonstrated.

The Client agrees to assume responsibility for injuries, damages, or losses caused by their pet(s) to the Provider, its staff, or third parties. This includes incidents such as bites, property damage, or harm resulting from undisclosed behavioral issues.

6.2 Insurance Coverage

The Provider maintains comprehensive insurance policies to protect both parties from financial liability. Insurance coverage includes:

• General Liability Insurance: Covers damages or losses to property caused by the Provider or its staff.

• Animal Care Insurance: Offers protection against accidents or injuries occurring during the delivery of services.

Clients are encouraged to maintain their own pet insurance policies to cover medical expenses or specialized care that may arise due to health issues.

6.3 Indemnification

The Client agrees to indemnify and hold the Provider harmless against claims, liabilities, or damages arising from the actions or behavior of their pet(s). This clause protects the Provider from legal or financial repercussions in cases where the pet’s behavior leads to injuries or property damage.

7. Confidentiality

7.1 Privacy

The Provider recognizes the importance of safeguarding the Client’s personal information and property details. All information provided by the Client, including:

• Home security access codes,

• Emergency contact numbers,

• Veterinary details, and

• Feeding or care instructions,

will be handled with strict confidentiality. The Provider will not share this information with unauthorized parties unless required to perform services or comply with legal obligations.

7.2 Non-Disclosure

The Client agrees to maintain confidentiality regarding the terms of this Agreement, including pricing, service details, and any proprietary information about the Provider’s business operations. Unauthorized sharing of this information may result in the termination of this Agreement and potential legal action.

7.3 Data Security

The Provider employs modern security measures to protect all digital and physical records of the Client’s information. Digital records are stored securely, with access restricted to authorized personnel only. Physical copies, such as veterinary records or service notes, are kept in locked storage facilities.

In the event of a data breach or unauthorized access, the Provider will promptly inform the Client and take corrective actions to mitigate any risks.

7.4 Use of Images and Testimonials

The Provider may request permission to use images of the Client’s pets or testimonials for promotional purposes. Such use will require prior written consent from the Client. If consent is not provided, the Provider will not use or publish any related content.

The commitment to confidentiality ensures trust and transparency between the Provider and the Client, enabling a secure and professional working relationship.

8. Signatures

[Your Company Name] Representative
Name:                              
Date:                               

Client

Name:                              
Date:                               

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