Free Software Maintenance Agreement Template

Software Maintenance Agreement

Prepared by: [YOUR NAME]
Email: [YOUR EMAIL]

This Software Maintenance Agreement (SMA) outlines the terms and conditions for the maintenance and support services related to the software provided by [YOUR COMPANY NAME]. It is designed to ensure the software continues to function properly, receive timely updates, and remain secure. This agreement is effective from January 1, 2050, and shall remain in force until terminated by either party under the terms described herein.

I. Agreement Overview

This section defines the scope and duration of the maintenance services. It includes software updates, bug fixes, technical support, and other essential services to ensure the software remains operational and secure.

  • Effective Date: January 1, 2050

  • Expiration Date: December 31, 2050

  • Scope of Services: Software updates, bug fixes, security patches, technical support, and enhancements.

II. Support and Maintenance Services

This section covers the types of support provided under this agreement, including response times, availability, and support channels.

Support Services:

  • Email support: Available Monday through Friday, 9:00 AM to 6:00 PM (local time).

  • Phone support: Available during business hours, with an average response time of 4 hours.

  • On-site support: Available upon request for critical issues, with response time based on urgency.

Maintenance Services:

  • Bug fixes: Within 5 business days from the identification of the issue.

  • Software updates: Includes minor patches and major upgrades released quarterly.

III. Software Updates and Upgrades

The software will receive regular updates to improve functionality and security. This section details how updates will be provided and their scope.

  • Minor Updates: Will be provided automatically without extra charge. Scheduled for March 1, 2050, June 1, 2050, September 1, 2050, and December 1, 2050.

  • Major Upgrades: Will be provided as part of the agreement if necessary, with an additional cost discussed in advance if required.

  • Version Control: All updates and upgrades will be documented and communicated to clients.

IV. Security and Compliance

This section ensures that the software remains secure and compliant with all applicable laws and regulations.

  • Security Patches: Critical security patches will be applied within 48 hours of identification, if necessary.

  • Compliance Monitoring: The software will be monitored and updated to meet the latest security standards and regulatory requirements.

  • Confidentiality: All customer data will be protected under this agreement, in line with applicable data protection laws.

V. Technical Support Details

Details regarding the technical support provided, including response times and service levels.

Support Type

Response Time

Availability

Hours

Method of Support

Email Support

1 business day

Monday to Friday

9 AM - 6 PM

Email

Phone Support

4 hours

Monday to Friday

9 AM - 6 PM

Phone

On-site Support

24 hours (critical)

As required

9 AM - 6 PM

On-site Visit

VI. Fees and Payment Terms

This section outlines the payment structure and terms for maintenance services.

  • Annual Fee: $10,000 for the full term of the agreement (January 1, 2050 – December 31, 2050).

  • Payment Schedule: 50% upfront and 50% due upon completion of the first quarter (March 31, 2050).

  • Late Payment Penalty: Any overdue payment will incur a 1% monthly interest charge.

VII. Term and Termination

This section covers the term of the agreement, renewal, and conditions for early termination.

  • Initial Term: The agreement will remain in effect for one year, starting January 1, 2050, and ending December 31, 2050.

  • Termination by Client: The client may terminate the agreement with 30 days’ notice prior to the end of the term.

  • Termination by Vendor: The vendor may terminate the agreement with 30 days’ notice if the client fails to make timely payments or violates any terms of the agreement.

VIII. Conclusion

This Software Maintenance Agreement sets the expectations and responsibilities for both the software provider and the client. By signing this agreement, both parties agree to the terms outlined above. This contract ensures that the client receives continuous support and updates, and that the software remains secure and up-to-date throughout the term of the agreement.

By signing below, both parties acknowledge and accept the terms and conditions of this Software Maintenance Agreement.

Signature of Vendor Representative

[YOUR NAME]
January 1, 2050

Signature of Client Representative

Katherine Connel
January 1, 2050

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