Free Complaint Response Letter Template
COMPLAINT RESPONSE LETTER
[Your Company Name]
[Your Company Address]
[Your Company Number]
April 1, 2050
Erica Price
DevoWorld
Des Moines, IA 50301
Dear Ms. Price,
I am writing to address a specific issue and provide a response to your complaint letter, dated March 15, 2030. We apologize for the inconvenience caused and appreciate your feedback regarding our product.
Firstly, let me assure you that your complaint has been taken seriously and investigated thoroughly by our customer service team. We understand your frustration and acknowledge the inconvenience caused due to the defective product you received.
We apologize for the oversight that led to the faulty item being shipped. We've identified the issue and taken measures to prevent future errors. A replacement is on its way and will arrive in 5-7 business days. Additionally, enjoy a 15% discount on your next purchase as our apology.
We truly value your business and hope that this resolution meets your expectations. Your satisfaction is important to us, and we assure you that we will continue to improve our processes to avoid such errors in the future.
Once again, I apologize for any frustration or inconvenience this has caused you. If you have any further concerns or require any clarification, please do not hesitate to contact us. We appreciate your understanding and look forward to serving you in the future with the utmost care and attention.
Thank you for bringing this matter to our attention.
Sincerely,
[Your Name]
Customer Service Representative
[Your Company Email]
