Request for Reimbursement

November 1, 2050

Dear Lorraine Solana,

I hope this email finds you well. My name is Candice Bing, and I recently visited your salon, Lorraine's Salon, to avail hair services on October 30, 2050. I am reaching out to you today to express my dissatisfaction with the services provided, and kindly request reimbursement for the unsatisfactory experience.

Upon arriving at your salon, I had high expectations based on the reputation and positive reviews I had heard from friends and acquaintances. However, I must admit that my experience fell short of these expectations. Despite meticulously explaining my desired look to the stylist, the final result did not reflect what was discussed.

Your salon claims to employ highly skilled hair professionals, but unfortunately, the level of expertise displayed during my visit was lacking. The stylist seemed to be rushing through the appointment and did not pay attention to the details I emphasized. As a result, the end result did not match the quality I have come to expect from a salon of your caliber.

I understand that mistakes happen, and I am willing to give your salon the opportunity to rectify the situation. However, considering the magnitude of the disappointment I experienced, a reimbursement for the hair services seems appropriate. I believe this would be a fair resolution given the unsatisfactory outcome of my visit.

Moreover, I would like to emphasize that I am a longstanding customer of your salon, and I have always been satisfied with the services provided in the past. This particular incident has left me questioning the standards at Lorraine's Salon, and I genuinely hope steps will be taken to avoid similar situations in the future.

I kindly request that you review my case and refund the amount I paid for the hair services. The total cost of the appointment was Php5000, as per the receipt attached to this email for your reference. I believe this gesture would not only acknowledge the unsatisfactory nature of my visit but also demonstrate your commitment to customer satisfaction.

Should you require further information or clarification regarding my request, please do not hesitate to reach out to me at [Your Phone Number] or [Your Email Address]. I value your prompt attention to this matter and hope for a satisfactory resolution within [specified time, usually 14 days] from the date of this email.

Thank you for your understanding, and I look forward to hearing from you soon.

Sincerely,

Candice Bing