Sample Apology Letter
Apology Letter
July 17, 2056
Eric Walsh
Manager
Horizon Traders Ltd.
eric@email.com
Dear Eric Walsh,
I am [YOUR NAME] writing on behalf of [YOUR COMPANY NAME]. I'm getting in touch with you to extend our sincere apology for any inconvenience you might have experienced due to the delayed shipment. We deeply regret to inform you that there has been an unforeseen delay in the processing and dispatch of your products from our warehouse.
As a valued stakeholder, your satisfaction is our top priority. We understand the responsibilities entrusted to us, and we are working assiduously to rectify the situation. We are committed to ensuring that such incidences do not recur in the future. We are already in the process of considering upgrading the shipping method at no extra cost to ensure that the products reach the customer as soon as possible.
We assure you that all necessary changes have been put into place to ensure that a similar error will not occur in the future. We deeply value your relationship with [YOUR COMPANY NAME] and are committed to providing you with the highest level of service.
Once again, we sincerely apologize for the discomfort and appreciate your patience as we make things right. Thank you for your understanding in this matter.
Yours faithfully,
[YOUR NAME]
