Free Explanation Incident Report Letter Template
Explanation Incident Report Letter
September 18, 2050
Samantha Harris
Director of Operations
Prime Logistics Inc.
4321 Willow Drive
Denver, CO 80203
Subject: Explanation Regarding Attendance Incident on September 12, 2050
Dear Samantha Harris,
I am writing to provide a detailed explanation regarding the incident reported on September 10, 2050. As Operations Manager of [Your Company Name], it is my responsibility to ensure transparency and address any concerns that arise from our operations.
The incident in question occurred due to a system malfunction during the delivery scheduling process, which was unforeseen and unintentional. Upon discovering the issue, we took immediate steps to mitigate the impact, which included manually rescheduling the affected deliveries and notifying all relevant clients.
We have conducted a thorough investigation to understand the root cause of the problem. Our findings indicate that an outdated software patch led to the system error, which disrupted the normal scheduling process. We have implemented a complete software update and additional monitoring protocols to prevent such occurrences in the future.
We understand the importance of maintaining trust and integrity, especially during challenging times, and we appreciate your understanding as we navigated through this incident. Please find attached relevant documents and evidence that support our explanation. We are committed to ensuring such discrepancies do not occur in the future and are continually improving our processes.
We value our relationship with Prime Logistics Inc. and are eager to move past this incident, continuing to work together towards mutual growth and success. Should you have any further questions or require additional information, please feel free to contact me directly at [Your Email].
Thank you for your attention to this matter and your continued partnership.
Yours sincerely,
[Your Name]
Operations Manager
[Your Company Name]
[Your Number]
[Your Email]
