Sample Formal Complaint Letter

SAMPLE FORMAL COMPLAINT LETTER

James Taylor
Property Manager
Greenfield Apartments

Dear Mr. Taylor,

I am writing to formally express my dissatisfaction with the ongoing maintenance issues in my apartment at Greenfield Apartments. I have experienced multiple problems that have not been resolved despite numerous maintenance requests.

Since July 15, 2054, I've faced major issues in Unit 4B.

The heating system in the apartment is malfunctioning. Despite the temperature settings being adjusted, the system fails to maintain a consistent temperature, leading to uncomfortable living conditions, particularly during the recent cold spell.
The bathroom plumbing has been problematic. The sink and shower have both been leaking persistently. Although I reported these issues on July 18, 2054, and August 2, 2054, a technician has not yet visited to address these problems. The leaks have led to water damage around the fixtures and are causing significant inconvenience.

Additionally, the common areas in the building, including the hallway and lobby, have not been cleaned regularly. The cleanliness and maintenance of these areas have deteriorated over the past few months, which affects the overall living environment for residents.

I kindly request the following actions to be taken:

Please arrange for immediate repairs to the heating system and the bathroom plumbing. I expect these repairs to be completed within the next 7 days.
Improve the frequency and quality of cleaning in the common areas of the building. Regular maintenance should be ensured to maintain a clean and pleasant living environment for all residents.
Provide a written response within 7 days detailing the steps you will take to address these issues and prevent future occurrences.

I trust that Greenfield Apartments will address these concerns promptly and restore the quality of living that was initially promised. I look forward to your immediate action and a satisfactory resolution to these issues. Thank you for your attention to this matter.

Sincerely,

[Your Name]