Sample Formal Customer Complaint Letter

Customer Service Department

BlueLeaf Electronics

Miami, FL 33101

Dear Sir/Madam,

I am writing to formally complain about a Smart TV (Model XYZ-123) that I purchased from your company on September 15, 2054. The TV has not met my expectations due to a malfunctioning screen that displays distorted images and flickers constantly.

I have contacted your customer service team twice, on September 20, 2054, and September 25, 2054, but unfortunately, the response has been unsatisfactory. The issue remains unresolved, and I am now requesting a prompt resolution, either through a replacement, repair, or a full refund, as per my consumer rights.

I trust that this matter will be dealt with swiftly and to my satisfaction. Please respond within 7 business days with a resolution.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Email]

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