Subject: Explanation Regarding Late Payment for Invoice #67890
Dear David Thompson,
I hope this letter finds you well. I am writing to provide an explanation regarding the late payment for Invoice #67890, due on September 5, 2050.
Unfortunately, due to an unforeseen internal issue with our financial system, we experienced a temporary disruption in our payment processing. This disruption resulted in the delay of several payments, including the one owed to Financial Services Group. We sincerely regret the delay and any inconvenience it may have caused your team.
Upon discovering the issue, we immediately took the following actions to rectify the situation:
Manually processed the outstanding payment, which has now been completed as of September 15, 2050.
Initiated an internal review to identify the cause of the system malfunction and ensure it does not recur.
Upgraded our financial software to prevent future delays.
I would like to assure you that this was an isolated incident, and we remain committed to fulfilling our financial obligations in a timely manner. Please find attached proof of payment for your reference.
We greatly value our business relationship with Financial Services Group, and we appreciate your understanding as we worked to resolve this issue. If you have any further questions or need additional clarification, please do not hesitate to contact me directly at [Your Email] or [Your Number].
Thank you for your patience and cooperation in this matter.
