Incorrect Delivery Complaint Letter
Incorrect Delivery Complaint Letter
May 9, 2051
Customer Service Department
ThinkLight Shop Online
Raleigh, NC 27601
Dear Customer Service Representative,
I am writing to formally notify you of an issue with my recent order, #789456, placed on April 28, 2051. Unfortunately, I received the wrong item in my delivery. Instead of the Smart Home Speaker (Model X100), I received a Bluetooth Headset (Model B200).
I kindly request that you review my order and take the necessary steps to resolve this issue. I would appreciate receiving the correct item as soon as possible. If it is not available, I would prefer a full refund to the original payment method.
I have attached a copy of the order confirmation and photos of the incorrect product for your reference. Please provide instructions on how to return the wrong item, if needed.
Thank you for your prompt attention to this matter. I look forward to a swift resolution.
Sincerely,
[Your Name]
[Your Email]
