APOLOGY RESPONSE TO QUERY LETTER

May 15, 2052

Mr. Javier Jacobs
Client Relations Manager
ApexCorp
Houston, TX 77001

Dear Mr. Jacobs,

We sincerely apologize for the inconvenience caused by the delay in addressing your query regarding the recent system update rollout. Upon reviewing your concerns, we recognize the lapse in our communication and regret any disruption it may have caused to your operations.

To resolve the issue promptly, we have undertaken the following actions:

1. A thorough review of the system update protocols to identify and correct the root cause of the delay.

2. Immediate implementation of a temporary patch to ensure uninterrupted service while a permanent solution is deployed.

3. Enhanced communication channels to provide real-time updates for clients during any technical issues.

Please rest assured that we are fully committed to preventing such situations in the future. We have already initiated training sessions for our support team to enhance their responsiveness and effectiveness in handling client queries.

Should you have any additional concerns or require further clarification, I am available at your earliest convenience. You can contact me directly at [Your Company Number] or via email at [Your Company Email]. Thank you for bringing this matter to our attention and for your patience as we work to resolve it. Your feedback helps us maintain the high standards of service you deserve.

Sincerely,

[Your Name]
Human Resource Manager

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