Free Real Estate Complaint Response Letter Template
Real Estate Complaint Response Letter
[Your Company Name]
[Your Company Address]
[Your Company Number]
[Your Company Email]
January 2, 2050
Mr. Michael Thompson
456 Rosewood Lane
Sunnydale, CA 94086
Dear Mr. Thompson,
Thank you for reaching out to us regarding your recent experience with our services. We deeply regret that you were dissatisfied with certain aspects of your real estate transaction, and we sincerely apologize for any inconvenience or frustration this may have caused.
After carefully reviewing your concerns about the delay in communication and the misunderstanding regarding the property’s features, I want to assure you that we take your feedback seriously. At Sunnydale Properties, we are committed to providing excellent service, and we understand that these issues fell short of that standard.
To address the situation, we have taken the following steps:
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Improved Communication: We have assigned a dedicated team member to personally handle your case and ensure that you receive timely updates moving forward.
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Property Listing Review: We will make sure all property details are accurate and presented in future listings to avoid any further confusion.
Please know that we value your trust in us, and we are working to resolve these issues promptly. We are committed to making things right and restoring your confidence in our services. If you have any further concerns or would like to discuss this matter in more detail, I am available to speak with you at your convenience.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to address your concerns.
Warm regards,
[Your Name]
Real Estate Agent
[Your Company Name]
