Customer Service Warranty Claim Approval Letter
[Your Company Name]
[Your Company Address]
[Your Company Email]
[Your Company Number]
January 15, 2050
James Williams
5678 Elm Street
Springfield, IL 62701
Dear Mr. Williams,
We are writing to inform you that your warranty claim for the SmartPhone X200 has been reviewed and approved. We understand how important it is for you to have your device functioning properly, and we are committed to resolving this matter promptly.
After carefully reviewing your claim and the provided documentation, we are pleased to approve the warranty replacement of your SmartPhone X200, as per the terms of our warranty policy. You can expect the following:
Replacement Details: Your device will be replaced with a brand-new SmartPhone X200, shipped to your address.
Estimated Timeline: Your new device will be shipped within 5 business days, and you should receive it within 7–10 business days from today.
Next Steps: No further action is required from you. Please ensure that your defective unit is returned in the provided return packaging within 14 days of receiving the replacement.
Should you have any questions or require further assistance during this process, please feel free to contact our customer service team at [Your Company Number] or [Your Company Email].
We appreciate your understanding and patience as we work to resolve this matter. Thank you for being a valued customer.
Sincerely,
[Your Name]
Customer Service Manager
[Your Company Name]
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