Business Handover Report

Project Title: Transition of Customer Support Services

Prepared by: [Your Name]

Date: [Date]

I. Executive Summary

This report details the handover of the Customer Support Services project from the development team to the operations team at [Your Company Name]. The transition aims to ensure seamless service continuity and enhanced customer satisfaction. It includes project overview, handover details, outstanding tasks, risks and mitigations, and acceptance.

II. Project Overview

Project Metric	Details
Project Start Date	January 1, 2051
Project End Date	May 31, 2053
Objectives	Improve customer support response times, integrate new CRM system, and enhance service quality

III. Handover Details

A. Key Contacts

Development Lead: [Name]
Operations Lead: [Name]

B. Documentation Provided

User Manuals: Detailed guides on system operations and troubleshooting.
Training Materials: Comprehensive training modules and video tutorials.
System Configuration Files: Technical specifications and setup configurations.

C. Training Conducted

Training Session	Date Range	Attendees
Initial Training	May 1-7, 2051	Customer support team members
Follow-up Training	May 8-15, 2051	Additional support staff

IV. Outstanding Tasks

A. Pending Issues

Issue Description	Responsible Party	Expected Resolution Date
Minor adjustments to CRM system	Operations team, IT	January 15, 2052
System compatibility testing with legacy software	Development team	February 1, 2052
Staff training completion	Operations team	February 15, 2052
Database migration	IT, Operations team	March 1, 2052
User acceptance testing	Operations team, QA	March 15, 2052
Finalization of operational procedures	Operations team	April 1, 2052

B. Responsible Parties

The outstanding tasks have been allocated to respective teams with clear responsibilities and timelines to ensure timely completion and a smooth transition process.

V. Risk Management

A. Risk

Risk Description	Mitigation Plan
Potential knowledge gap during handover	Ongoing support and mentoring from development team

B. Mitigation

To mitigate the risk of a knowledge gap during the initial phase of handover, the development team will provide ongoing support and mentoring to the operations team. This will include regular check-ins, access to documentation, and additional training sessions as needed.

These expansions provide a more detailed overview of the outstanding tasks and the associated risks and mitigations for the successful handover of the Customer Support Services project.

VI. Handover Acceptance

The operations team acknowledges the receipt of all necessary documentation and training to assume full responsibility for the Customer Support Services.

Acknowledge and accepted by:

[Operations Representative Name]

[Date]