Incident Service Report
Incident Service Report
10 January 2050
I. Incident Overview
A. Incident Details
Date of Incident: 2 January 2050
Time of Incident: 14:35
Location: Main Server Room
B. Incident Description
The building experienced an unexpected power outage, causing a disruption in server operations. The backup generators failed to activate, leading to a total shutdown of services for approximately 2 hours.
C. Impact Assessment
-
Service Downtime: 2 hours
-
Number of Systems Affected: 12
-
Percentage of Services Impacted: 65%
II. Incident Response
A. Initial Actions Taken
|
Action |
Time |
Personnel Involved |
|---|---|---|
|
Investigate power outage |
14:40 |
Technical Supervisor |
|
Attempt to restart generators |
14:50 |
Maintenance Team |
|
Notify stakeholders |
15:00 |
Incident Manager |
B. Follow-Up Actions
Post-incident diagnostics were conducted to assess potential hardware damage. A review of generator maintenance records was also initiated to understand the failure reasons.
III. Resolution
A. Resolution Procedures
-
Restored basic power within 1 hour using external generators.
-
Performed inspections to verify system integrity.
-
Resumed full operations by 16:40.
B. Long-term Corrective Actions
|
Action |
Responsibility |
Deadline |
|---|---|---|
|
Upgrade backup generators |
Maintenance Team |
15 March 2050 |
|
Implement automated alerts for power failure |
IT Department |
30 March 2050 |
|
Conduct a full review of power management systems |
Operations Manager |
15 April 2050 |
IV. Recommendations
-
Schedule regular maintenance checks for power management systems.
-
Install redundant power sources.
-
Provide training to staff on emergency protocols.
-
Inform all relevant stakeholders of the incident causes and actions taken to prevent recurrence.
-
Distribute a detailed report during the next quarterly meeting.
Submitted by:
[Your Name]
Service Technician
[Your Company Name]
