Printable Warranty Claim Letter

[YOUR NAME]
Chico, CA 95973

222 555 7777

[YOUR EMAIL]

September 22, 2050

IdeaMate
Las Vegas, NV 89101

Subject: Warranty Claim for Non-Performance of IdeaMate Smart Vacuum Model X2000

Dear IdeaMate Electronics Warranty Department,

I hope this letter finds you well. I am writing to formally file a warranty claim regarding the IdeaMate Smart Vacuum Model X2000, which I purchased on March 5, 2050, from BestBuy. According to the terms of your 2-year warranty, this product is covered against defects and performance issues.

Unfortunately, the vacuum has not performed as advertised. Specifically, I have encountered the following issue:

• The vacuum consistently fails to pick up debris, despite being used on both carpet and hard floors as instructed.

• The suction power is far weaker than advertised, and the unit frequently shuts off mid-use without warning.

Despite following all setup and usage instructions, the product is not delivering the promised functionality outlined in your marketing materials and user manual. Given this non-performance, I believe the product qualifies for coverage under your warranty policy.

Attached, you will find:

1. A copy of the original purchase receipt.

2. A copy of the product’s warranty document.

3. Photos of the vacuum and a video demonstrating the weak suction and mid-use shutdowns.

I kindly request a replacement unit or a full refund as per the terms of your warranty. Please advise me on the necessary steps to resolve this matter. I would appreciate a response within 10 business days regarding the resolution process.

Thank you for your prompt attention to this matter. I look forward to a satisfactory resolution under the terms of your warranty.

Sincerely,

[YOUR NAME]

Attachments:

1. Proof of Purchase

2. Warranty Document

3. Photos and Videos of the Issue

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