Printable Warranty Claim Letter
[YOUR NAME]
Chico, CA 95973
222 555 7777
[YOUR EMAIL]
September 22, 2050
IdeaMate
Las Vegas, NV 89101
Subject: Warranty Claim for Non-Performance of IdeaMate Smart Vacuum Model X2000
Dear IdeaMate Electronics Warranty Department,
I hope this letter finds you well. I am writing to formally file a warranty claim regarding the IdeaMate Smart Vacuum Model X2000, which I purchased on March 5, 2050, from BestBuy. According to the terms of your 2-year warranty, this product is covered against defects and performance issues.
Unfortunately, the vacuum has not performed as advertised. Specifically, I have encountered the following issue:
The vacuum consistently fails to pick up debris, despite being used on both carpet and hard floors as instructed.
The suction power is far weaker than advertised, and the unit frequently shuts off mid-use without warning.
Despite following all setup and usage instructions, the product is not delivering the promised functionality outlined in your marketing materials and user manual. Given this non-performance, I believe the product qualifies for coverage under your warranty policy.
Attached, you will find:
A copy of the original purchase receipt.
A copy of the product’s warranty document.
Photos of the vacuum and a video demonstrating the weak suction and mid-use shutdowns.
I kindly request a replacement unit or a full refund as per the terms of your warranty. Please advise me on the necessary steps to resolve this matter. I would appreciate a response within 10 business days regarding the resolution process.
Thank you for your prompt attention to this matter. I look forward to a satisfactory resolution under the terms of your warranty.
Sincerely,
[YOUR NAME]
Attachments:
Proof of Purchase
Warranty Document
Photos and Videos of the Issue
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