Claim and Adjustment Letter
[YOUR NAME]
[YOUR EMAIL]
Kansas City, MO 64101
222 555 7777
January 10, 2050
Customer Service Department
DynaFive
Baltimore, MD 21201
Subject: Claim Regarding Defective Product #ABC12345
Dear Customer Service,
I am writing to formally file a claim regarding a defective product I purchased from your company. On December 25, 2049, I bought a SmartHome Security Camera (Product #ABC12345) from your online store. Unfortunately, after just a week of use, the device stopped working. It fails to power on despite following the troubleshooting steps provided in the manual.
I would like to request either a replacement product or a full refund. I have attached a copy of my purchase receipt and photos of the faulty camera for your reference. Please advise on how to proceed with returning the defective item.
I appreciate your prompt attention to this matter and hope to receive a resolution soon. Should you need any further information, please feel free to contact me at the phone number or email provided above.
Sincerely,
[YOUR NAME]
Attachments: Purchase receipt, photos of defective product
Carmel Ryan
Customer Service Department
DynaFive
Baltimore, MD 21201
inquire@dynafive.mail
January 15, 2050
[YOUR NAME]
[YOUR EMAIL]
Kansas City, MO 64101
222 555 7777
Subject: Response to Claim Regarding Defective Product #ABC12345
Dear [YOUR NAME],
Thank you for reaching out to us regarding your recent purchase of the SmartHome Security Camera (Product #ABC12345). We apologize for the inconvenience caused by receiving a defective product.
After reviewing your claim and the evidence provided, we are happy to inform you that your request for a replacement has been approved. A new unit will be shipped to your address at no additional cost, and you should expect it to arrive by January 25, 2050. There is no need to return the defective camera at this time.
We deeply regret any disruption this issue may have caused and appreciate your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly at [YOUR COMPANY NUMBER] or [YOUR COMPANY EMAIL].
Sincerely,
Carmel Ryan
Customer Service Manager
DynaFive
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