Apology Letter for Bad Service
Apology Letter for Bad Service
June 5, 2050
Caleb Wilson
909 Oak Road, Apt 8A
Pineville, OH 43212
Dear Mr. Wilson,
I hope this message finds you well. I am writing to sincerely apologize for the experience you recently had with our service. It has come to my attention that we did not meet the standards you rightfully expect from us, and for that, I am truly sorry.
During your recent interaction with our team, you faced significant delays in receiving assistance and inadequate communication regarding your concerns. I understand how frustrating this must have been for you, and I want to assure you that we are taking your feedback seriously.
At [Your Company Name], we pride ourselves on providing excellent service, and it is disheartening to hear that we fell short. We are currently reviewing our processes to identify areas for improvement to ensure this situation does not happen again.
As a gesture of our commitment to better service, we would like to offer you a 20% discount on your next service with us. We hope this will help restore your faith in our company and allow us the opportunity to serve you better in the future.
Thank you for bringing this matter to our attention. Your feedback is invaluable, and we are committed to making the necessary changes to enhance our service. Please do not hesitate to reach out to me directly at [Your Company Number] or [Your Email] if you have any further concerns or questions.
Once again, I apologize for the inconvenience we caused and appreciate your understanding.
Sincerely
[Your Name]
Customer Relations Manager
