Apology Letter for Bad Service
June 5, 2050
Caleb Wilson
909 Oak Road, Apt 8A
Pineville, OH 43212
Dear Mr. Wilson,
I hope you are doing well. I am writing to apologize for the recent experience you had with our service. I understand that we did not meet your expectations, and for that, I am truly sorry.
During your recent interaction with us, you encountered delays and poor communication, which caused frustration. This is not the standard of service we strive to provide, and I want to assure you that we are taking steps to improve our processes to prevent this from happening again.
As a token of our appreciation for your patience, I would like to offer you a 20% discount on your next service with us. We hope this will help regain your trust in our company.
Thank you for bringing this matter to our attention. Please feel free to reach out to me directly at [Your Company Number] or [Your Email] if you have any further concerns.
Once again, I apologize for the inconvenience, and I appreciate your understanding.
Sincerely
[Your Name]
Customer Relations Manager
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