Blank Abandoned Call Report
Blank Abandoned Call Report
Date of Report: ___________________
Prepared By: ___________________
Call Center Location: ___________________
Section 1: Summary Information
|
Report Period |
Total Incoming Calls |
Total Abandoned Calls |
Abandonment Rate (%) |
|---|---|---|---|
Section 2: Abandoned Call Details
|
Call ID |
Date & Time of Call |
Caller Number |
Wait Time (Minutes) |
Reason for Abandonment |
|---|---|---|---|---|
(Continue adding rows as necessary)
Section 3: Analysis and Recommendations
Trends Observed:
Recommended Actions:
Section 4: Follow-Up
-
Assigned To: ___________________
-
Due Date: ___________________
-
Follow-Up Actions:
Prepared By: ___________________
Position: ___________________
Date: ___________________
